Cassidy Eberhardt
Shawnee
Summary
Hardworking and reliable employee with an extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest cashier skilled at handling money and assisting customers with locating desired items. Excellent oral and written communication, listening, and time management skills with strong attention to detail and superior work ethic. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
7
7
years of professional experience
Work History
Vault Teller
Bancfirst
Okemah, OK
06.2025 - Current
- Executed customer transaction processing with precision and adherence to banking regulations.
- Facilitated customer account inquiries, delivering exceptional service to enhance satisfaction.
- Oversaw daily cash drawer management and transaction balancing to ensure precise financial records.
- Championed promotion of bank products and services to drive branch sales performance.
- Facilitated training for new tellers on system operations and customer service protocols.
- Managed daily balancing of cash drawers, identifying discrepancies and implementing corrective actions.
- Executed customer transaction processing efficiently to enhance service delivery.
- Oversaw balanced cash vault operations for branch financial integrity.
- Managed cash ordering and sales processes to ensure efficient transactions with Loomis.
Teller
IBC Bank
Shawnee, OK
05.2023 - 08.2023
- Enhanced customer experience by providing efficient, accurate, and friendly service, consistently exceeding expectations and fostering long-term relationships.
- Proficiently managed and balanced daily cash deposits, ensuring accuracy and adherence to strict banking policies and security procedures.
- Adhered strictly to bank policies and security procedures, ensuring the safety of customer assets and confidential information while mitigating potential risks.
- Demonstrated expertise in verifying customer identities and processing various financial transactions, ensuring compliance with regulatory standards and preventing fraud.
- Communicated effectively with customers to address inquiries, resolve issues, and provide guidance on banking products and services, enhancing overall satisfaction.
Cashier
The Donut Place
10.2021 - 04.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased customer satisfaction and positive feedback.
- Demonstrated proficiency in inventory management by assisting with stocking shelves, monitoring product levels, and reporting shortages to maintain optimal stock levels.
- Proactively managed customer complaints by listening empathetically, offering effective solutions, and escalating complex issues to supervisors when necessary.
- Ensured a clean and organized work environment, adhering to hygiene standards and promoting a pleasant shopping experience for customers.
- Effectively communicated product information and promotional offers to customers, enhancing their purchasing decisions and driving sales.
- Collaborated with team members to achieve daily sales targets, contributing to the overall success of the store by providing support and assistance as needed.
Team Member
Simple Simons Pizza
04.2019 - 08.2019
- Demonstrated efficiency in managing customer orders, ensuring accuracy and satisfaction, which translates to effective order management in any fast-paced environment.
- Maintained a clean and organized workspace, reflecting a commitment to hygiene and operational standards applicable across various industries.
- Provided excellent customer service, addressing inquiries and resolving issues promptly, indicating strong interpersonal and communication skills adaptable to diverse customer-facing roles.
- Prepared food items quickly while maintaining quality, showcasing the ability to work efficiently under pressure and meet tight deadlines.
- Consistently followed health and safety guidelines, reflecting a commitment to compliance and a safe working environment.
- Operated kitchen equipment safely and effectively, showing technical aptitude and adherence to safety protocols.
- Collaborated effectively with team members to ensure smooth service and a positive customer experience, demonstrating teamwork and communication skills.
Education
High School Diploma - undefined
Epic Charter Schools
06.2019
Skills
- Technical Skills
- POS System, Cash Register Operation, Cash handling, Customer transactions
- Soft Skills
- Work task prioritization, Customer service, Cooperative attitude, Honest & ethical, Detail-oriented, Cleaning and sanitizing, Reliable & responsible
Interests
Hobbies, Hiking, Organization, Animals, Nature
Timeline
Vault Teller
Bancfirst
06.2025 - Current
Teller
IBC Bank
05.2023 - 08.2023
Cashier
The Donut Place
10.2021 - 04.2022
Team Member
Simple Simons Pizza
04.2019 - 08.2019
High School Diploma - undefined
Epic Charter Schools