Kortni Walker
Aurora,CO
Summary
Passionate about growth, collaboration, and meaningful connections. Experienced in communication, organization, and leadership. Dedicated to driving impactful outcomes in dynamic team environments through continuous development and expertise.
Overview
8
8
years of professional experience
Work History
Vault Teller
Moneytree
07.2021 - Current
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed applications for new accounts.
Customer Service Clerk
King Soopers
01.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Sephora
11.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Peer Mentor
Roadways at MSU Denver
08.2018 - 11.2018
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Counseled students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Sales Associate, Cashier
JCPenney's
11.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, Party Host, Bouncer
Jumpstreet Indoor Trampoline Park
11.2016 - 05.2017
- Check in guest with POS system.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Operated rides and attractions according to written guidelines to reduce injuries.
Cashier
Walgreens
04.2016 - 08.2016
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
JCPenney's
03.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Nutrition
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Arapahoe High School
Centennial05.2017
Skills
- Phone and email etiquette
- Organization skills
- Multitasking
- Customer service
- Time management
- Data entry
- Communication skills (verbal and written)
- Cash handling
- Typing with speed and accuracy
- Active listening
- Problem solving
- Adaptability
- Financial Transactions
Timeline
Vault Teller
Moneytree
07.2021 - Current
Customer Service Clerk
King Soopers
01.2019 - 07.2021
Cashier
Sephora
11.2018 - 01.2019
Peer Mentor
Roadways at MSU Denver
08.2018 - 11.2018
Sales Associate, Cashier
JCPenney's
11.2017 - 02.2018
Cashier, Party Host, Bouncer
Jumpstreet Indoor Trampoline Park
11.2016 - 05.2017
Cashier
Walgreens
04.2016 - 08.2016
Sales Associate
JCPenney's
03.2015 - 12.2015
No Degree - Nutrition
Metropolitan State University of Denver
High School Diploma -
Arapahoe High School
Similar Profiles
Linda Perla RodriguezLinda Perla Rodriguez
Customer Service Specialist at MoneytreeCustomer Service Specialist at Moneytree
Sabien FowlerSabien Fowler
Teller at MoneytreeTeller at Moneytree
S ANGELICA GARAYS ANGELICA GARAY
Vault Teller at MoneyTreeVault Teller at MoneyTree