Emily Seruga
Westland,MI
Overview
10
10
years of professional experience
Work History
Vault Teller
DFCU Financial
Livonia, MI
05.2024 - Current
- Conduct teller transactions accurately while following the latest procedure updates
- Provide excellent customer service during each member interaction
- Contribute to keeping a neat and organized teller line
- Follow specific retention policy and go through paperwork to make sure all documents were kept for the correct amount of time
- Achieve a monthly sales goal of creating new business with new member accounts and loans
Financial Center Assistant Manager
Bank of America
Livonia, MI
02.2022 - 03.2024
- Assist with the onboarding process of new employees
- Demonstrate problem solving skills and abilities by taking the responsibility of ensuring escalated complaints and issues get resolved efficiently
- Conduct business meetings, and evaluate the structure of the financial center and evaluate where extra support is needed
- Provide credible coaching to teammates to improve skills and maintain a well-planned center
Leasing Consultant
Westwood Village Apartments
Westland, MI
08.2020 - 02.2022
- Respond to online inquiries about the community
- Manage phone lines, process applications, and conduct screening process for move ins
- Provide customer service to residents and prospects
- Strengthen community relationship by attending outreach opportunities
Branch Service Manager
Huntington National Bank
Southfield, MI
01.2020 - 03.2020
- Manage the team of tellers to ensure efficiency and operational excellence were always provided
- Complete monthly reports and operational tasks in a timely manner
Branch Relationship Banker I
Huntington National Bank
Canton, MI
08.2019 - 01.2020
- Maintain a cashbox, strengthen client accounts by opening checking, savings, and CD accounts, and complete account maintenance requests
Teller Senior
Huntington National Bank
Canton, MI
07.2018 - 08.2019
- Along with the teller responsibilities, assist with coaching the other team members to encourage excellent customer service and an efficient teller line
- Demonstrate leadership by being available for team members to ask questions
Teller
Huntington National Bank
Canton, MI
06.2016 - 07.2018
- Cash handle and maintain balancing accuracy, manage risk by following specific procedures within the company
- Inform customers of new products and services that are offered
Education
College -
Schoolcraft College
Livonia, MI01.2018
High School -
Canton High School
Canton, MI01.2015
Skills
- Delivery planning
- Customer service and support
- Cash counting
- Deposit and withdrawal management
- Adaptable to change
- Customer engagement
Timeline
Vault Teller
DFCU Financial
05.2024 - Current
Financial Center Assistant Manager
Bank of America
02.2022 - 03.2024
Leasing Consultant
Westwood Village Apartments
08.2020 - 02.2022
Branch Service Manager
Huntington National Bank
01.2020 - 03.2020
Branch Relationship Banker I
Huntington National Bank
08.2019 - 01.2020
Teller Senior
Huntington National Bank
07.2018 - 08.2019
Teller
Huntington National Bank
06.2016 - 07.2018
College -
Schoolcraft College
High School -
Canton High School