TAFELALA MIMMS
Auburn,WA
Summary
Dynamic finance professional with extensive experience in financial institution, excelling in cash handling and customer service. Proven track record of maintaining zero error rates in cash balancing and enhancing operational efficiency. Skilled in data analysis and compassionate communication, adept at resolving complex transactions and fostering team collaboration. Skills in executing cash handling processes, vault balancing, and maintaining accurate records. Demonstrated ability to manage high-pressure situations with composure and efficiency.
Overview
27
27
years of professional experience
Work History
Vault Teller
Boeing Employee Credit union
Tukwila, WA
05.2024 - Current
- Maintained accurate records of all transactions and balances within the vault.
- Stored excess cash securely in the bank vault after verifying amounts against records.
- Conducted security checks on customers entering the bank lobby in order to prevent theft or fraud attempts.
- Identified discrepancies between documents in order to ensure accuracy of transactions. Strong handling cash
- Verified customer identification and account information before allowing access to vault contents.
- Prepared reports on daily activities including transaction volumes, cash levels.
- Issued cashier's checks and money orders in accordance with established procedures.
- Processed deposits, withdrawals, transfers and payments for customers at the vault teller window.
- Balanced currency, coin and checks in cash drawers at end of shift.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Organized cash into bundles according to denomination for easy retrieval when needed.
- Inspected bills for authenticity using counterfeit detection devices when necessary.
Distribution Operation Supervisor, / Injury Claim Specialist
USPS, United States Postal Service
Federal Way, WA
05.2005 - 05.2025
- Maintained accurate records of all employees' benefits transactions, ensuring compliance with federal regulations.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Resolved issues and inquiries from plan participants regarding health and FMLA benefits, claims, and deductions through telephone, email, and in-person interactions.
- Successfully managed leave of absence requests, ensuring timely communication with employees, and proper documentation.
- Developed standards and emergency operating procedures for receiving, handling, sorting, and loading and unloading trailers and mail.
- Communicating with injured employees, insurance providers, healthcare professionals, and other stakeholders to facilitate claim resolution. Ensuring compliance with workers' compensation laws and regulations, preparing required reports and documentation, and staying up to date on legal changes.
- Performed excellent and efficient clerical and administrative office support to customers and employees' training. Handling the initial reporting of injuries, collecting necessary documentation (medical reports, etc.), and ensuring claims are filed and processed within the required timeframe.
Cash Vault Teller / Mortgage Loan Assistant
Bank Of America
LAKEWOOD, WA
02.1998 - 06.2005
- Balanced the staff and vault at the end of the day, and secured the monies in accordance with established procedures.
- Processed commercial accounts
- Strong handling of cash.
- Answered customer questions, and explained policies and procedures to solve problems, and assist with complex transactions.
- Performed vault, alarm, and door duties to facilitate opening and closing operations.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, regularly reviewing standard operating procedures, and implementing changes as needed.
- Answered phone calls and provided new clients with the required paperwork to intake service.
- Explained eligibility requirements, application details, and payment methods.
Education
CERTIFIED-CERTIFICATE - TRAVEL AND HOSPITALITY INDUSTRY
PACIFIC TRAVEL SCHOOL
Santa Ana, CA06-1995
Bachelor of Arts - Business Administration and Management
Cypress College
Cypress, CA05-1994
CERTIFIED CERTIFICATE - BANKING FINANCIAL INSTITUTION INDUSTRY
UNITED MORTGAGE AND TELLER SCHOOL
Santa Ana, CA06.1991
High School Diploma -
Western High School
Anaheim, CA06-1990
Skills
- Customer service skills
- MS Excel skills
- Control cash flow
- Cross-selling
- Ability to operate a 10-key touch
- Data entry
- Strong handling of cash
- Teamwork, team player
- Policy development and enforcement
- Operational evaluation
- Finance and accounting oversight
- Shift coverage
- Accounts payable
- Inventory and supply management
- Department oversight
- Mathematical calculation and reasoning operations management
- Human resources
- Business administration
- Schedule development claims processing, intake assessment
- Application assessments are critical
- Compassionate communication
- Problem solving
- Empathy and organization
- Multitasking
- Social and technical skills
- Time management
- Attention to detail
- Transaction processing
- Record keeping
- Data analysis
Accomplishments
- Shows resourcefulness, teamwork, and leadership qualities.
- Shows how the project and throughput was successful in the end.
- Avoid overtime by doing a load-share save on company budget. Put company #1 in the nation.
Timeline
Vault Teller
Boeing Employee Credit union
05.2024 - Current
Distribution Operation Supervisor, / Injury Claim Specialist
USPS, United States Postal Service
05.2005 - 05.2025
Cash Vault Teller / Mortgage Loan Assistant
Bank Of America
02.1998 - 06.2005
CERTIFIED-CERTIFICATE - TRAVEL AND HOSPITALITY INDUSTRY
PACIFIC TRAVEL SCHOOL
Bachelor of Arts - Business Administration and Management
Cypress College
CERTIFIED CERTIFICATE - BANKING FINANCIAL INSTITUTION INDUSTRY
UNITED MORTGAGE AND TELLER SCHOOL
High School Diploma -
Western High School
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