S ANGELICA GARAY
Brighton/Denver,CO
Summary
Bilingual individual well-trained in driving success through careful processing and knowledge of operating procedures. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Vault Teller
MoneyTree
Lakewood, CO
08.2023 - Current
- Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record.
- Balanced currency, coin and checks in cash drawers at end of shift.
- Verified customer identification and account information before allowing access to vault contents.
- Coordinated with other employees to ensure proper coverage during peak hours.
- Maintained accurate records of all transactions.
- Processed deposits, withdrawals, transfers and payments for customers at the vault teller window.
- Managed customer accounts including opening new accounts or updating existing ones as required.
- Stored excess cash securely in the bank vault after verifying amounts against records.
- Conducted security checks on customers entering the bank lobby in order to prevent theft or fraud attempts.
- Organized cash into bundles according to denomination for easy retrieval when needed.
- Inspected bills for authenticity using counterfeit detection devices when necessary.
- Maintained accurate records of all transactions and balances within the vault.
- Resolved customer complaints promptly while providing a positive customer experience.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Reported daily averages and shortages to operations department.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delivery Driver
Gateway Overnite
Denver
11.2017 - 08.2023
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Navigated routes with relevant map programs and GPS systems.
Senior Caregiver/Private Caregiver
Pete Pavalakis
Highlands Ranch, CO
02.2016 - 01.2019
- Participated in leisure activities with clients including playing cards, reading books, going for walks.
- Took vital signs such as blood pressure and temperature when necessary.
- Ensured compliance with state regulations related to home healthcare services.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Administered medications according to physician instructions.
- Transported clients to medical appointments or other errands as needed.
- Maintained a clean environment for the safety of clients while following infection control guidelines.
- Developed individualized care plans according to client needs and preferences.
- Accompanied clients on shopping trips or social events if requested.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Provided personal care and companionship to elderly clients in their homes.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
Jefferson High School
Edgewater, CO05-2014
Skills
- Deposit processing
- Operating Procedures
- Teller training
- Reporting and auditing
- Customer Engagement
- Conflict resolution techniques
- Transaction documentation
- Currency counting
- Cargo Sorting
- Safety Monitoring
- Vault Monitoring
- Cash Handling
- Fraud Detection
- Analytical Thinking
- Data Entry
- Task Prioritization
- Reliability
- Information Processing
- Effective Communication
- Strong sense of banking ethics
- Team Leadership
- Professionalism
- Relationship Building
- Interpersonal Communication
- Interpretation skills
- Documentation skills
- Bilingual (Spanish)
Languages
Spanish
Professional
Timeline
Vault Teller
MoneyTree
08.2023 - Current
Delivery Driver
Gateway Overnite
11.2017 - 08.2023
Senior Caregiver/Private Caregiver
Pete Pavalakis
02.2016 - 01.2019
High School Diploma -
Jefferson High School
Similar Profiles
Linda Perla RodriguezLinda Perla Rodriguez
Customer Service Specialist at MoneytreeCustomer Service Specialist at Moneytree
Sabien FowlerSabien Fowler
Teller at MoneytreeTeller at Moneytree
Kortni WalkerKortni Walker
Vault Teller at MoneytreeVault Teller at Moneytree