Jamila Zabad
Summary
Reliable Financial professional offering 4 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Vault Teller
Fifth Third Bank
11.2022 - Current
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Properly processed deposits for customers daily.
- Change order processing.
- Helping prepare deposits for processing.
- Assisted with removing teller trash from the vault.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
Customer Service Professional
Fifth Third Bank
12.2021 - 11.2022
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Cross-trained and provided backup support for organizational leadership.
- Up skilled to taking mortgage calls.
- Up skilled to taking payment calls.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Delivered prompt service to prioritize customer needs.
- Conducted thorough research to provide accurate information, enhancing the overall customer experience.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Behavior Support Technician
New Path
07.2021 - 03.2022
- Evaluated effectiveness of implemented interventions using data analysis, ensuring continuous improvement in service delivery.
- Utilized Applied Behavior Analysis techniques for effective reinforcement and skill development.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Customer Service Representative
LifeSafer Inc.
09.2019 - 06.2021
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Scheduled appointments for installs and resets.
- Took payments for installs.
- Sold breathalyzers.
- Reviewed and responded to emails.
- Followed client state laws.
Education
Associate of Arts - Liberal Arts And General Studies
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Stress Tolerance
- Customer Engagement
- Change order processing
- Data Entry
- Professionalism and Ethics
- Consumer banking specialist
- Deposit processing
- Payment Processing
- Attention to Detail
- Customer service and support
- Listening and Comprehension
- Compliance, banking laws, and regulations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Vault Teller
Fifth Third Bank
11.2022 - Current
Customer Service Professional
Fifth Third Bank
12.2021 - 11.2022
Behavior Support Technician
New Path
07.2021 - 03.2022
Customer Service Representative
LifeSafer Inc.
09.2019 - 06.2021
Associate of Arts - Liberal Arts And General Studies
Cincinnati State Technical And Community College
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