Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Enhanced Course Work During College
Enhanced Course Work Post-College
Collegiate Involvement
Community Service
Generic

Imani Darden

Antioch,Tennessee

Summary

Graduate with foundational knowledge in Cybersecurity with a minor in Forensics. I have hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Information Technology professional with 4 years of experience in support services, specializing in problem-solving and IT operations. Passionate about advancing in cybersecurity, focusing on developing and deploying information security protocols and incident response workflows

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Banker I

Fifth Third Bank
07.2024 - 08.2025
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
  • Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism
  • Act with confidence by answering customer questions and owning customer issues
  • Maintain a position of trust and responsibility by keeping all business confidential

Time and Materials Endpoint Engineering Support 3

Cigna Health
09.2021 - 04.2024
  • Troubleshoots hardware devices laptops, monitors, desktops, Aruba, and Cisco phones
  • Creates solutions for hardware and software issues
  • Assists colleagues on calls through Cisco Finesse with logging in and setting up the computer
  • Creates and resolves U1 tickets when the colleagues are down, and resolving new hire and refresh tickets as Tier 1 associate.
  • Assist colleague with IOS devices:
  • Assist colleague with Logging in and VPN setup on the IOS MacBook

IT Tech Support

Sitel
05.2021 - 09.2021
  • Assist new colleagues with IOS devices: MacBook, iMac, iPhone(different generation), Apple Watch, iPad and iPod devices
  • Troubleshoot damaged or devices that needs to be configured internally by connected remotely into the device to resolve the major issue on hand
  • Ordered new IOS devices for colleagues
  • If the colleague forget their password, we assist the colleague with new temporary password until they are able to change it

Computer Technician I

Indiana State University
03.2021 - 05.2021
  • Assisted faculty, staff, and students with a variety of technical services.
  • Provided information and document issues. Troubleshoot, repair, and update computers at Indiana State University Information Technology Department.

Sales Associate and Tech Associate

Staples
09.2020 - 12.2020
  • Greeted customers when entering or leaving the establishment.
  • Created a positive environment for the customer and train on entry level technical needs.

Education

Bachelor of Science - Cybercriminology, Forensics Investigations

Indiana State University
Terre Haute, IN
05.2021

Skills

  • Effective problem resolution
  • Analyze process workflows
  • Compassionate patient care
  • Community service in nursing homes
  • Active Directory management
  • Proficient in operational assistance
  • Technical support for healthcare systems
  • Skilled in data entry using Excel
  • Strong understanding of SQL database structures
  • Project management in forensic investigations
  • Risk assessment analysis
  • Risk mitigation project experience

Accomplishments

  • Collaborated with team of 4 in the development of to complete the tasks of the branch.
  • Achieved the highest in my region to open most loans 3 times in a row and received a shout out in from my regional manager.
  • A customer called who was very irate. My colleague asked me to take the call. Im all about teamwork about her laptop. I presented myself in a patient and empathetic response and was able to resolve the issue the customer had. If i did not know the answer, I made sur I found my answer with research in Knowledge Bas and my peers that I worked with.
  • When no one on my team wanted to open the branch. I was able to take initiative to work that day when no one else would during bad weather conditions.

Certification

  • Currently in taking Cisco and IBM classes to receive a certification


  • Also, I am taking classes to receive my Comptia Security + certification

Timeline

Personal Banker I

Fifth Third Bank
07.2024 - 08.2025

Time and Materials Endpoint Engineering Support 3

Cigna Health
09.2021 - 04.2024

IT Tech Support

Sitel
05.2021 - 09.2021

Computer Technician I

Indiana State University
03.2021 - 05.2021

Sales Associate and Tech Associate

Staples
09.2020 - 12.2020

Bachelor of Science - Cybercriminology, Forensics Investigations

Indiana State University

Enhanced Course Work During College

  • Intro to Comp Forensics II
  • Cyber Threat Analysis

Enhanced Course Work Post-College

  • Cybersecurity Industry Concepts
  • Ethical Hacking
  • Mastering the Kali Linux
  • Find the weaknesses: Vulnerability scanning and Assessment

Collegiate Involvement

  • Magnet Program( Forensic Investigation) August 2020- May 2021
  • Health Applied Science November 2017
  • Black Student Union September 2017
  • Campus Voice February 2019
  • Fatal Attraction Dance Team February 2019
  • LAE Criminology Committee – February 2019-May 2021
  • ISU Garden (Volunteer hours) October 2019-January 2020

Community Service

Donaghy Day: Community Service at the YMCA, 2017-08

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