TIESHA CLARK-DOCKERY
Chicago,Il
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Cash Vault Team Lead
Fifth Third Bank
01.2017 - Current
- Maintain optimum efficiency and cost effectiveness in high volume environment
- Ensure timely completion of paperwork, reports and end-of-day functions
- Suggest new techniques to improve productivity to management.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored 15 team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Audited team performance and compliance with Federal Reserve standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Designed strategic plan for component development practices to support future projects.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proven ability to develop and implement creative solutions to complex problems
- Coordinate and supervisor the day-to-day workflow in the Cash Vault.
- Responsible for prioritizing work and delegating tasks to ensure proper coverage of daily functions.
- Conduct department meetings.
- Responsible for periodic of Management of the entire Vault.
- Resolved 95% of customer complaints within CRM in 24 hour .
- Dedicated and empathetic customer service relation with Client Service with 20+ years of experience resolving complex issues and fostering positive customer relationships, resulting in a 15% increase in customer retention.
- Communicated with customers daily via phone and email to provide information and support."
- Resolved product-related issues, minimizing churn and increasing customer loyalty.
Cash Vault Teller
Fifth Third Bank
12.2006 - 01.2017
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained friendly and professional customer interactions.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Supported, trained and encouraged 10 employees to actively cross-sell financial institution service and product offerings.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Education
High School Diploma -
Austin Career Academy
06.1996
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Teamwork
- Organization Skills
- Active Listening
- Customer Relations
- Staff Training
- Problem-Solving Ability
- Promotional Support
- Lead Generation
- Administrative Support
- Managing Multiple Tasks
- Customer Relationship Management
- Prioritization
Timeline
Cash Vault Team Lead
Fifth Third Bank
01.2017 - Current
Cash Vault Teller
Fifth Third Bank
12.2006 - 01.2017
High School Diploma -
Austin Career Academy
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