Brooke Spurlock
Pocahontas,AR
Summary
Dynamic Medical Receptionist with extensive experience at Elite Therapy and Wellness, excelling in patient scheduling and HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate service and efficient front desk operations. Proficient in medical billing and insurance verification, while demonstrating strong problem-solving skills in a fast-paced environment. Exhibits strong communication skills between doctor offices, patients, and staff. Demonstrates patience and a calm demeanor when dealing with unpleasant situations. Prominently displayed cleanliness and an orderly work environment. Exhibits accurate, fast paced typing skills with Microsoft Word, Microsoft Excel, and Microsoft Office.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Elite Therapy and Wellness
05.2021 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced administrative errors by consistently verifying insurance information.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient experience by maintaining clean, organized reception area.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Fast Food Worker
Kentucky Fried Chicken
03.2021 - 05.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Education
Associate Of General Studies - Political Science
Black River Technical College
Pocahontas, AR12.2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Office administration
- Patient scheduling
- HIPAA compliance
- Microsoft office
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Electronic medical records
- Medical records management
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Records maintenance
- Inpatient care
- Insurance claims
- Inventory oversight
- Account management
- Patient callbacks
- Co-payment collection
- Insurance verifications
- Patient reception management
- Typing and filing
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Administrative support
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient billing
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Office management
- Medical records maintenance
- Electronic recordkeeping
Languages
Spanish
Limited Working
Timeline
Medical Receptionist
Elite Therapy and Wellness
05.2021 - 03.2025
Fast Food Worker
Kentucky Fried Chicken
03.2021 - 05.2021
Associate Of General Studies - Political Science
Black River Technical College
Similar Profiles
Catherine WiltCatherine Wilt
Physical Therapist at Elite Therapy & Wellness Center, Inc.3715 BPhysical Therapist at Elite Therapy & Wellness Center, Inc.3715 B
Dina BaghdadiDina Baghdadi
Business Owner at Elite Physical Therapy & WellnessBusiness Owner at Elite Physical Therapy & Wellness
Dina BaghdadiDina Baghdadi
NA at Elite Physical Therapy & WellnessNA at Elite Physical Therapy & Wellness