Dina Baghdadi
Wayne,NJ
Summary
Seasoned healthcare professional with a proven track record in medical practice operations and business planning, notably at Elite Physical Therapy & Wellness. Expert in healthcare compliance with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. I've successfully enhanced patient care and operational efficiency. My leadership has driven profitability strategies, demonstrating exceptional clinical staff management and budget development skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Owner
Elite Physical Therapy & Wellness
Clifton, NJ
08.2018 - Current
- Supervised, trained and evaluated physical therapists and other staff members.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained budget plans for business operations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Utilized medical coding knowledge to accurately process and document authorization requests.
Business Owner
Haledon Physical Therapy LLC
Haledon, NJ
06.2011 - 07.2018
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Supported practice efficiency by answering telephone calls, making appointments, and organizing records.
- Managed scheduling and billing tasks related to patient care.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Helped patients put on supportive devices such as braces and slings to facilitate successful treatment plans.
- Identified needs of customers promptly and efficiently.
- Monitored progress by establishing plans, budgets and measuring results.
Surgical Coordinator
North Jersey Hip & Knee Center
Clifton, NJ
09.2005 - 06.2011
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Checked patient insurance and collected pre-authorizations from providers.
- Ordered and maintained supply inventory for medical office.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Scheduled follow-up appointments as designated by physician.
Medical Assistant
Nawal Desoky, MD(OB GYN)
Wayne, NJ
01.2001 - 06.2005
- Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents, and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Supported administrative staff by processing payments.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
Medical Secretary
Nizar Kahf,MD (Internist/Cardiology)
Haledon, NJ
01.1998 - 01.2001
- Answered incoming calls professionally, and directed them to the appropriate personnel.
- Verified patient demographics and insurance information before each visit or procedure.
- Managed physician calendar, scheduling patient appointments and procedures.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- I greeted patients, determined the purpose of their visit, and directed them to the appropriate staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Education
Bachelor of Science - Psychology
Thomas Edison State University
Trenton, NJ01-2007
Some College (No Degree) - Medical Office Assistant
Lincoln Tech
Clifton, NJ10-2005
Skills
- Medical practice operations
- Effective multitasking
- Operational records maintenance
- Healthcare Compliance
- EMR software
- Medical billing expertise
- Insurance verification proficiency
- Outpatient clinical platforms
- Clinical staff management
- Business planning
- Budget development
- Profitability strategies
Certification
- National Certified Medical Office Assistant
Education and Training
false,other
Languages
3,5
Personal Information
Title: Certified Medical Office Assistant
References
References available upon request.
Languages
English
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Business Owner
Elite Physical Therapy & Wellness
08.2018 - Current
Business Owner
Haledon Physical Therapy LLC
06.2011 - 07.2018
Surgical Coordinator
North Jersey Hip & Knee Center
09.2005 - 06.2011
Medical Assistant
Nawal Desoky, MD(OB GYN)
01.2001 - 06.2005
Medical Secretary
Nizar Kahf,MD (Internist/Cardiology)
01.1998 - 01.2001
- National Certified Medical Office Assistant
Bachelor of Science - Psychology
Thomas Edison State University
Some College (No Degree) - Medical Office Assistant
Lincoln Tech
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