Kirsi Madera
Providence,RI
Summary
Eager and compassionate healthcare professional with experience as a Patient Representative and Physical Therapy Aide. Highly organized and detail-oriented, with strong communication skills and a proactive approach to keeping records, schedules, and patient information accurate and up to date. Dedicated to supporting patients and staff with efficiency, empathy, and professionalism.
Overview
4
4
years of professional experience
Work History
Physical Therapy Aide/Patient Service Representative
Elite Physical Therapy / Ivy Rehab
10.2021 - Current
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Exhibited high-level proficiency with Microsoft Office software and related applications.
- Used advanced Microsoft Office skills to create polished documents, spreadsheets, and presentations that were well-received by colleagues and management alike.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Worked with patients from age 12 to 90 .
Education
Bachelor of Science - Health Sciences Concentration Human Services
Rhode Island College
Providence, RI05-2023
Associate of Arts - Arts
Community College of Rhode Island
Warwick, RI05-2021
Skills
- Patient scheduling and registration
- Insurance verification and billing support
- HIPAA compliance and confidentiality
- Medical terminology knowledge
- Data entry accuracy
- Microsoft Office Suite (Word, Excel, Outlook)
Technical & Administrative Skills
- Maintaining inventory
- Patient advocacy and support
- Team collaboration with clinical staff
- Multitasking in high-volume environments
- Problem-solving and attention to detail
- Bilingual in Spanish & English
Interpersonal & Communication Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Physical Therapy Aide/Patient Service Representative
Elite Physical Therapy / Ivy Rehab
10.2021 - Current
Bachelor of Science - Health Sciences Concentration Human Services
Rhode Island College
Associate of Arts - Arts
Community College of Rhode Island
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