Brooke Stanford
Charlotte,NC
Summary
Proven track record in enhancing customer loyalty and streamlining processes, evidenced by roles at Wells Fargo and US Banking Services. Excelled in problem-solving and active listening, leading to significant improvements in team efficiency and customer satisfaction. Skilled in Microsoft Excel and Outlook, adept at handling high-stress situations and complex customer inquiries with professionalism and empathy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wells Fargo
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Associate Customer Service Representative
US Banking Services
11.2017 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Contributed to a positive work environment by supporting colleagues during peak periods or absences as needed.
- Streamlined communication channels for improved team collaboration and efficiency.
Sales Associate
Buckle
06.2014 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts -
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
Timeline
Customer Service Representative
Wells Fargo
03.2022 - Current
Associate Customer Service Representative
US Banking Services
11.2017 - 03.2022
Sales Associate
Buckle
06.2014 - 10.2017
Associate of Arts -
University of Cincinnati Blue Ash College
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