Brooke Stevens
Westminster,CO
Summary
Goal-oriented and motivated leader who is dedicated to customer satisfaction and meeting competitive business goals. Ability to handle multiple tasks with efficiency and accuracy utilizing strong organizational skills. Proficiency in learning new tasks quickly and growing customer relationships. Represents the organization with professional demeanor at all times.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Panorama Orthopedics & Spine Center
Arvada, CO
06.2024 - Current
- Communicating clearly and compassionately with patients in person and by phone to provide accurate information.
- Verifying insurance coverage, benefits, and eligibility while communicating financial responsibilities to patients.
- Schedule, reschedule, and confirm appointments while coordinating provider availability and completing timely follow ups with patients
Server
Joe's Crab Shack
Westminster, Colorado
05.2015 - 11.2021
- Kept updated knowledge of menu and promotions, recommended specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Maintained cleanliness in dining room and work areas.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hairstylist
Lady Jane's Haircuts for Men
Westminster, Colorado
08.2017 - 11.2019
- Evaluated clients needs and recommended treatments and strategy to desired result, while maintaining hair health.
- Ensured a hygienic workspace to prevent cross-contamination and promote client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Supported reception efficiency by taking by taking phone calls, inputting appointments and collecting payments.
Education
High School Diploma -
Standley Lake High School
Westminster, CO05.2013
Associate of Arts -
Trinidad Sate Junior College
Trinidad, CO04.2015
Cosmetology -
Paul Mitchell The School
Denver, CO06.2017
Skills
- Insurance Verification and Eligibility
- Customer service
- Sales expertise
- Active listening
- Time management
- Multitasking and prioritization
- Relationship building
- Problem-solving
- Leadership
Timeline
Patient Care Coordinator
Panorama Orthopedics & Spine Center
06.2024 - Current
Hairstylist
Lady Jane's Haircuts for Men
08.2017 - 11.2019
Server
Joe's Crab Shack
05.2015 - 11.2021
High School Diploma -
Standley Lake High School
Associate of Arts -
Trinidad Sate Junior College
Cosmetology -
Paul Mitchell The School