Brooke Stiltner
Lochbuie,CO
Summary
Highly motivated team player with a strong focus on customer satisfaction, both internally and externally. Experienced Sales and Customer Service professional excelling in communication and negotiation, consistently delivering exceptional customer service. Leveraging extensive knowledge of products and services to provide innovative solutions that drive customer loyalty, retention, and revenue. Demonstrated skills in training, managing, coaching, and mentoring sales and customer service associates. Effective interaction with staff at all levels of the organization and the public sets apart in delivering outstanding results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Lumen Technologies
08.2023 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consistently conduct approximately 50 door-to-door interactions daily, resulting in an average of 30-40 successful sales per month.
School Resource Monitor
Berean Academy
07.2021 - 07.2023
- Maintain strict confidentiality and use appropriate discretion with critical information
- Assist teachers, fellow staff members, and student activities
- Responsible for monitoring campus behaviors
- Build connections and rapport to promote growth
- Monitored conduct of students on school buses to maintain discipline and safety.
Shift Leader
Panda Express
01.2020 - 07.2021
- Led a team of associates to ensure all customer orders are prepared accurately with the highest quality standards
- Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Develop and implement strategies to increase sales and profitability
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Science -
Southwest Virginia Community College
Cedar Bluff, VA08.2017
Skills
- Leadership
- Event Planning
- Conflict Resolution Techniques
- Territory sales
- Competitor research
- Sales closing
- Product promotions
- Lead prospecting
Certification
CPR, AED, and First Aid Adult/Child/Infant, 08/14/21, 08/01/23
Timeline
Sales Representative
Lumen Technologies
08.2023 - Current
School Resource Monitor
Berean Academy
07.2021 - 07.2023
Shift Leader
Panda Express
01.2020 - 07.2021
CPR, AED, and First Aid Adult/Child/Infant, 08/14/21, 08/01/23
Bachelor of Science -
Southwest Virginia Community College
Similar Profiles
NemRose MerryNemRose Merry
IT Support Engineer at Lumen TechnologiesIT Support Engineer at Lumen Technologies
Vishnu VilupuruVishnu Vilupuru
ASSOCIATE MANAGER - INFORMATION SYSTEMS at Lumen Technologies (Formerly known as CenturyLink Technologies)ASSOCIATE MANAGER - INFORMATION SYSTEMS at Lumen Technologies (Formerly known as CenturyLink Technologies)
Benjamin JollyBenjamin Jolly
Lead Network Implementation Technician at Lumen TechnologiesLead Network Implementation Technician at Lumen Technologies