Brooke Stout
Fort Wayne,IN
Summary
Dedicated professional with extensive experience in hospitality and logistics, notably at Holiday Inn Express Hotel. Proven ability in time management and problem-solving, enhancing guest satisfaction through meticulous attention to detail. Skilled in hazardous material handling and team collaboration, consistently achieving operational efficiency and maintaining a professional appearance.
Overview
18
18
years of professional experience
Work History
Cleaner
New Dawn Day
Fort Wayne, IN
03.2025 - 03.2026
- Maintained cleanliness and organization of facilities to ensure a safe environment for staff and visitors.
- Operated cleaning equipment effectively, including floor scrubbers and vacuum cleaners, to enhance efficiency.
- Managed waste disposal procedures in compliance with safety regulations to promote sustainability practices.
- Implemented routine deep-cleaning schedules to improve overall facility hygiene and appearance.
- Responded promptly to special cleaning requests, demonstrating flexibility in addressing urgent needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Transportation Specialist
Greystone Health and Rehabilitation
Fort Wayne, IN
12.2024 - 03.2025
- Coordinated transportation logistics to ensure timely patient transfers and deliveries.
- Managed scheduling for transportation services, optimizing routes for efficiency.
- Implemented safety protocols to enhance compliance during patient transport operations.
- Trained new staff on best practices for vehicle maintenance and safety procedures.
Cashier
Rally’s Hamburgers
Fort Wayne, IN
01.2023 - 08.2024
- Processed customer transactions accurately, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of work area, enhancing overall customer experience.
- Assisted in training new cashiers, promoting adherence to company policies and procedures.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
Carrier Sale Coordinator
Buchanan Rigging and Hauling
Fort Wayne, IN
10.2022 - 01.2023
- Collaborated with team members to streamline logistics and improve delivery timelines.
- Monitored cargo loads for balance and security during transportation, minimizing risk of damage.
- Evaluated routes for efficiency, contributing to timely project completion and customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
Courier
Aaustin Express
Fort Wayne, IN
11.2018 - 09.2022
- Operated delivery routes efficiently to ensure timely package distribution.
- Managed logistics and tracking systems to optimize delivery schedules.
- Coordinated with clients to confirm delivery details and address discrepancies.
- Maintained accurate records of deliveries and pickups for accountability.
- Trained new couriers on best practices and safety protocols.
- Oversaw vehicle maintenance and compliance inspections for safety standards.
- Developed strong relationships with local vendors to streamline operations.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Housekeeper
Holiday Inn Express Hotel
Fort Wayne, IN
05.2016 - 08.2018
- Maintained cleanliness and organization of guest rooms according to quality standards.
- Ensured timely completion of housekeeping tasks to enhance guest satisfaction.
- Utilized cleaning chemicals and equipment safely and effectively for optimal results.
- Assisted in training new staff on best practices for efficient housekeeping operations.
Housekeeper
Hampton Inn By Hilton
Fort Wayne, IN
08.2014 - 05.2016
- Conducted thorough inspections of rooms to uphold hotel cleanliness and presentation standards.
- Implemented efficient cleaning schedules, improving workflow and service delivery consistency.
- Developed strategies for inventory management, reducing supply costs while maintaining quality service.
- Collaborated with front desk staff to address guest requests promptly and efficiently.
Laundry Attendant
Brookwood Laundry
New Haven, IN
09.2009 - 08.2014
- Operated washing and drying machines to ensure high-quality laundry service.
- Sorted, labeled, and processed laundry items efficiently to maintain organization.
- Monitored inventory levels of detergents and supplies to prevent shortages.
- Implemented best practices for equipment maintenance, enhancing operational efficiency.
Cashier
Rally’s Hamburgers
New Haven, IN
09.2008 - 09.2009
- Implemented cash handling procedures, reducing discrepancies and improving accuracy in register balancing.
- Collaborated with team members to streamline workflow, resulting in quicker service delivery times.
- Monitored inventory levels at point of sale, facilitating timely restocking of supplies as needed.
- Provided feedback to management on operational improvements, contributing to enhanced store performance.
Education
High School Diploma -
New Haven High School
New Haven, IN06.2010
Skills
- Time management
- Team collaboration
- Problem-solving
- Attention to detail
- Professional appearance
- Hazardous material handling
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Heavy lifting
- Active listening
Timeline
Cleaner
New Dawn Day
03.2025 - 03.2026
Transportation Specialist
Greystone Health and Rehabilitation
12.2024 - 03.2025
Cashier
Rally’s Hamburgers
01.2023 - 08.2024
Carrier Sale Coordinator
Buchanan Rigging and Hauling
10.2022 - 01.2023
Courier
Aaustin Express
11.2018 - 09.2022
Housekeeper
Holiday Inn Express Hotel
05.2016 - 08.2018
Housekeeper
Hampton Inn By Hilton
08.2014 - 05.2016
Laundry Attendant
Brookwood Laundry
09.2009 - 08.2014
Cashier
Rally’s Hamburgers
09.2008 - 09.2009
High School Diploma -
New Haven High School