Brooke Susa
Harrisburg,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Works well within team settings and adapts quickly.
Overview
8
8
years of professional experience
Work History
Cashier
Serenitea Emporium
Concord, NC
06.2024 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepares an array of tea.
Driver
Kona Ice
Concord, NC
08.2024 - 11.2024
- Prepared trucks for assigned events.
- Drove the truck to/from events.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Served snow cones as requested.
- Took payments in cash and card with a POS system.
- Handled any issues a costumer may have.
- Kept a clean sterile environment.
Delivery Driver
Pizza Hut
Harrisburg, NC
02.2024 - 08.2024
- Verified deliveries against shipping instructions prior to delivering to customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Prepared dough for the next day or day of if needed.
- Provided assistance to other positions in the restaurant such as: preparing food, taking call, taking/serving orders, taking calls, stocking, cleaning, and dishes.
FOH Team Member
Chick-fil-A
Harrisburg, NC
05.2023 - 01.2024
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Greeted customers with friendly and professional demeanor.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Explained menu items, took orders and delivered food courses according to instruction.
- Followed opening and closing procedures as outlined by management team.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Collaborated with team to deliver timely service of items.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Upheld company standards and values, representing the brand positively.
Cashier
Susa’s Ice Cream
Harrisburg, NC
01.2017 - 01.2019
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing tables.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
Education
High School Diploma -
Hickory Ridge High-school
Harrisburg, NC05-2024
Skills
- Product restocking
- Returns processing
- Drawer balancing
- POS systems
- Payment collection
- Order taking
- Guest inquiries
- Complaint resolution
- Product knowledge
- Cleaning and sanitizing
- Clear communication
- Written and verbal communication
- Food handling
- Food preparation
- Order accuracy
- Cleanliness standards
- Personal grooming
- Hospitality
- Driving
- Basic math
Timeline
Driver
Kona Ice
08.2024 - 11.2024
Cashier
Serenitea Emporium
06.2024 - Current
Delivery Driver
Pizza Hut
02.2024 - 08.2024
FOH Team Member
Chick-fil-A
05.2023 - 01.2024
Cashier
Susa’s Ice Cream
01.2017 - 01.2019
High School Diploma -
Hickory Ridge High-school