BROOKE TAVOLACCI
St Louis,MO
Summary
Detail-oriented disability and operations specialist with experience managing complex claims, ensuring compliance, and improving workflow efficiency. Strong communicator with proven top performance.
Overview
7
7
years of professional experience
Work History
Senior Disability Examiner
Sedgwick
St. Louis, MO
04.2025 - Current
- Manage complex disability claims with timely, compliant resolutions.
- Identify workflow improvements to reduce delays and increase accuracy.
- Collaborate with medical providers and HR for return-to-work outcomes.
- Maintain exceptional quality performance (avg. 99% audit scores).
Disability Examiner
Sedgwick
St. Louis, MO
12.2023 - 04.2025
- Managed full life-cycle disability claims with precise documentation.
- Adapted quickly across multiple employer accounts and protocols.
- Top-tier quality performance (avg. 99% audit scores).
Annuity Service Specialist
Edward Jones
St. Louis, MO
03.2022 - 04.2023
- Supported nationwide branches with accurate annuity servicing.
- Ensured compliance with documentation and processing standards.
- Earned 99% satisfaction score for expertise and efficiency.
Merchandise Cast Member
Walt Disney World
Orlando, FL
08.2019 - 12.2019
- Selected for competitive DCP; worked across multiple parks daily.
- Supported merchandising, cash handling, stocking & guest operations.
- Received cast compliments for exceptional service and adaptability.
- Disney College Program
Public Health Intern
Jersey County Health Department
Jerseyville, IL
06.2019 - 08.2019
- Assisted with health inspections and compliance documentation.
- Contributed community health data for research reporting.
Education
B.S. - Public Health
Northern Illinois University
DeKalb, IL12.2019
Skills
- Disability claim management
- Compliance documentation
- Workflow optimization
- Medical collaboration
- Quality assurance
- Customer relationship management
Timeline
Senior Disability Examiner
Sedgwick
04.2025 - Current
Disability Examiner
Sedgwick
12.2023 - 04.2025
Annuity Service Specialist
Edward Jones
03.2022 - 04.2023
Merchandise Cast Member
Walt Disney World
08.2019 - 12.2019
Public Health Intern
Jersey County Health Department
06.2019 - 08.2019
B.S. - Public Health
Northern Illinois University