Brooke Taylor
High Road School of Bucyrus
Bucyrus,OH
1
Certification
10
years of professional experience
Adept at enhancing customer satisfaction and loyalty, demonstrated through a proven track record at Dollar General. Excelled in cash handling accuracy and adeptly managed operational demands, ensuring seamless store functionality. Skilled in both customer service and team mentoring, consistently prioritizing efficiency and quality service. Achieved significant improvements in transaction accuracy and client contentment.
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Work History
Paraprofessional
11 Months- Supported classroom instruction for students with special needs, reinforcing lesson objectives and individualized learning plans.
- Monitored student behavior, redirected off-task actions, and reinforced positive interventions throughout school day.
- Assisted teachers with instructional materials, classroom setup, and daily lesson preparation.
- Documented student progress, incidents, and observations accurately for instructional and behavioral reviews.
- Guided students during transitions, lunch, recess, and arrival or dismissal routines.
- Collaborated with teaching staff and service providers to maintain consistent student support strategies.
- Maintained safe, structured classroom environment while promoting independence and engagement.
Key Holder
3 Years 6 Months- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Direct Care Worker
1 Year 6 Months- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Laborer
4 Years 2 Months- Improved worksite efficiency by maintaining clean and organized work areas.
- Operated machines proficiently and in compliance to safety standards.
- Performed general housekeeping and cleaning tasks.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Cashier
1 Year 5 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma
Skills
Customer Service
Cash Handling
Cash Handling Accuracy
Training and mentoring
Adaptable to Changing Demands
Handling Complaints
Microsoft Office Products
Helping students with special needs
Certification
First aid
CPR
CPI
Timeline
Paraprofessional
High Road School of Bucyrus
10.2025 - 09.2026Read More
Direct Care Worker
ECI
08.2022 - 02.2024Read More
Key Holder
Dollar General
01.2021 - 07.2024Read More
Laborer
IB Tech
06.2018 - 08.2022Read More
Cashier
Hardee's
01.2017 - 06.2018Read More
Wynford High School
High School Diploma
Read More