Brooke Teeftaller
Lawrenceburg,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Tennessee Farm Bureau
10.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Dental Assistant
Pediatric Dental Care Savannah
08.2012 - 03.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Dental Assistance - Dental Assisting
Tennessee College of Applied Technology
Pulaski, TN06.2012
High School Diploma -
Collinwood High School
Collinwood, TN05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Tennessee Farm Bureau
10.2015 - Current
Dental Assistant
Pediatric Dental Care Savannah
08.2012 - 03.2015
Dental Assistance - Dental Assisting
Tennessee College of Applied Technology
High School Diploma -
Collinwood High School
Similar Profiles
Erica DavisErica Davis
Sr Claims Associate at Tennessee Farm BureauSr Claims Associate at Tennessee Farm Bureau
Delilah WaggyDelilah Waggy
Claims Associate at Tennessee Farm BureauClaims Associate at Tennessee Farm Bureau
Sandeep RSandeep R
Sr DevOps Engineer at Tennessee Farm BureauSr DevOps Engineer at Tennessee Farm Bureau