Summary
Overview
Work History
Education
Skills
Certifications and Activities
Timeline
Generic

Brooke Thayer

Turners Falls,MA

Summary

Detail oriented professional with experience supporting patient safety and care in hospital settings. Skilled in monitoring and reporting, collaborating with multidisciplinary teams, and adapting quickly in fast-paced environments. Recognized for strong communication, problem solving, and reliability in maintaining safe and supportive conditions for both patients and staff.

Overview

4
4
years of professional experience

Work History

Patient Safety Tech

Brattleboro Memorial Hospital
Brattleboro, Vermont
05.2025 - Current
  • Monitored patients with safety risks (suicidal ideation, fall risk, post-surgical, dementia, etc.) ensuring observation and timely intervention.
  • Assisted nursing staff with direct care including vital signs, hygiene, mobility, and feeding as needed.
  • Documented safety checks and clinical observations in EHRs to support treatment plans.
  • Collaborated with nurses, physicians, and interdisciplinary teams in dynamic care environments.
  • Responded rapidly to medical emergencies, escalations, and calls to maintain safety and comfort.

Waitress

Oceanview Seafood
Columbia, SC
08.2024 - Current
  • Took orders for food and drinks and delivered them to guests.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Developed positive relationships with regular customers through friendly conversation.

Housekeeper

French King Motel
Erving, MA
05.2024 - 08.2024
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Hostess

French King Restaurant
Erving, MA
09.2022 - 01.2024
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Assisted staff by serving food and beverages or bussing tables.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Waitress

Fall town Grill
Bernardston, MA
05.2022 - 07.2022
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Replenished beverages when necessary.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Retail sales associate

Yankee Candle
South Deerfield, MA
06.2021 - 02.2022
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Organized displays to attract customers and promote sales.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.

Education

Bachelor of Science - Biological Sciences

University of South Carolina
Columbia, SC
05-2027

High School Diploma -

Turners Falls High School
Turners Falls, MA
01.2023

Skills

  • Customer service
  • Teamwork & collaboration
  • Critical thinking & problem solving
  • Leadership & service prioritization
  • Verbal & written communication
  • Infection control expertise
  • Healthcare regulations
  • Emergency response preparedness
  • Basic Life Support (BLS)
  • Friendly, adaptable, dependable

Certifications and Activities

  • Basic Life Support (CPR & AED) American Heart Association [June, 2025]
  • Final Victory Animal Rescue, Columbia, SC
  • Club Field Hockey

Timeline

Patient Safety Tech

Brattleboro Memorial Hospital
05.2025 - Current

Waitress

Oceanview Seafood
08.2024 - Current

Housekeeper

French King Motel
05.2024 - 08.2024

Hostess

French King Restaurant
09.2022 - 01.2024

Waitress

Fall town Grill
05.2022 - 07.2022

Retail sales associate

Yankee Candle
06.2021 - 02.2022

Bachelor of Science - Biological Sciences

University of South Carolina

High School Diploma -

Turners Falls High School

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