Brooke Trahan
Sulphur,LA
Summary
Experienced waitress / retail worker with over 8 years in high-volume restaurants, recognized for delivering outstanding customer service and ensuring guest satisfaction. Skilled in managing multiple tables and coordinating with kitchen staff for timely and accurate order delivery. Strong problem-solving abilities and attention to detail enhance customer experiences and meet needs efficiently. Committed to maintaining cleanliness and organization in dining areas while fostering a welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
Texas Roadhouse
Lake Charles, Louisiana
01.2023 - Current
- Delivered food and beverages promptly, fostering a friendly atmosphere for guests.
- Managed multiple tables efficiently, balancing customer needs during peak hours.
- Trained new staff on menu items and service standards to boost performance.
- Communicated daily specials to guests, enhancing dining experience and increasing sales.
- Collaborated with kitchen staff for timely and accurate order delivery.
- Maintained comprehensive knowledge of menu items and preparation methods for effective guest assistance.
- Processed payments swiftly and accurately, minimizing transaction errors.
- Provided tailored recommendations to guests based on preferences, driving sales.
Restaurant Waiter
Joes Pizza
Sulphur, LA
03.2023 - 05.2024
- Delivered food and beverages promptly, fostering a friendly atmosphere for guests.
- Managed multiple tables efficiently, balancing customer needs during peak hours.
- Trained new staff on menu items and service standards to boost performance.
- Communicated daily specials to guests, enhancing dining experience and increasing sales.
- Collaborated with kitchen staff for timely and accurate order delivery.
- Maintained comprehensive knowledge of menu items and preparation methods for effective guest assistance.
- Processed payments swiftly and accurately, minimizing transaction errors.
- Provided tailored recommendations to guests based on preferences, driving sales.
Caregiver
Saint Luke-Simpson Childcare Center
Lake Charles, Louisiana
04.2022 - 03.2023
- Supported children in daily activities and personal care routines.
- Facilitated educational and recreational activities to enhance learning.
- Ensured a safe, clean environment for children during playtime.
Store Manager
Cato Fashions
Sulphur, Louisiana
07.2016 - 10.2019
- Coordinated team schedules to optimize coverage and improve customer service.
- Executed visual merchandising strategies to enhance product displays and drive sales.
- Maintained accurate inventory records to ensure product availability and reduce shrinkage.
- Fostered a positive work environment to boost team morale and retention.
- Engaged with customers to gather feedback and enhance overall shopping experience.
- Trained new hires on company policies, procedures, and customer service standards.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Server
Donut Shop
Jennings, Louisiana
01.2014 - 04.2015
- Ensured freshness and quality of menu items by preparing ingredients daily.
- Maintained high kitchen sanitation standards to promote a safe working environment.
- Delivered prompt service to customers, fostering a friendly and welcoming atmosphere.
- Resolved customer complaints with professionalism and empathy, ensuring overall satisfaction.
Education
High School Diploma -
Jennings High School
Jennings, LASome College (No Degree) - English Education / Animal Science
McNeese State University
Lake Charles, LASkills
- Customer engagement
- Time management
- Service enhancement
- Organized
References
- Layna Touchet (Co-Worker) - (337)-250-8797
- Taylor Ehrlich (Manager) - (337)-496-7072
Timeline
Restaurant Waiter
Joes Pizza
03.2023 - 05.2024
Restaurant Waiter
Texas Roadhouse
01.2023 - Current
Caregiver
Saint Luke-Simpson Childcare Center
04.2022 - 03.2023
Store Manager
Cato Fashions
07.2016 - 10.2019
Server
Donut Shop
01.2014 - 04.2015
High School Diploma -
Jennings High School
Some College (No Degree) - English Education / Animal Science
McNeese State University