Brooke Troch
Liverpool
Summary
Reliable and motivated professional with several years of customer service and cash-handling experience in fast-paced environments. Trusted with opening and closing responsibilities at a young age, demonstrating strong accountability and work ethic. Recognized for initiative, strong communication skills, and the ability to learn new systems quickly. Seeking opportunities to continue developing business and financial skills in a growth-oriented environment.
Overview
2
2
years of professional experience
Work History
Customer Service
Big Kahunas
08.2022 - 09.2023
- Increased member satisfaction by providing exceptional customer service and support.
- Delivered high-quality customer service in a fast-paced environment, consistently receiving positive feedback for strong performance and reliability.
- Operated cash register and handled transactions accurately and efficiently.
- Demonstrated strong work ethic by working open-to-close shifts and maintaining perfect attendance.
- Frequently volunteered to pick up additional shifts and assist team members during busy periods.
- Recognized for maturity, efficiency, and performance exceeding expectations for role and experience level.
- Prepared food orders while maintaining food safety and cleanliness standards.
Customer Service
TOOTSIES
08.2022 - 08.2022
- Learned dough preparation techniques to support full product proportion.
- Assisted with closing procedures, including cleaning, inventory organization, and cash reconciliation.
- Operated cash register and processed transactions accurately in a high-volume fair environment.
- Demonstrated strong customer service and business awareness by maximizing final sales opportunities before closing.
- Received positive feedback from customers for professionalism, initiative, and strong business judgment.
Customer Service
Dippin' Dots Ice Cream
Buffalo, NY
08.2021 - 09.2021
- Opened concession stand independently, ensuring registers, inventory, and equipment were prepared for daily operations.
- Handled cash transactions accurately and responsibly, maintaining accountability for register balances/
- Demonstrated initiative by consistently volunteering to pick up shifts.
- Recognized for reliability, strong work ethic, and ability to work independently at a young age.
Education
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
Charlotte, NC01-2028
Associate of Science - Business Administration
Onondaga Community College
Syracuse, NY08-2025
Skills
- Excellent customer service skills
- Detail Oriented
- Time Management
- Adaptability & Quick Learning
- Financial Software Familiarity
- Microsoft Office Proficiency
- Communication
Timeline
Customer Service
Big Kahunas
08.2022 - 09.2023
Customer Service
TOOTSIES
08.2022 - 08.2022
Customer Service
Dippin' Dots Ice Cream
08.2021 - 09.2021
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
Associate of Science - Business Administration
Onondaga Community College