Brooke VanBilliard
Bank of Bird-in-Hand
Leola,PA
5
years of professional experience
Dynamic customer service professional with hands-on experience in banking, retail, and security. Skilled in active listening and critical thinking, contributing to improved customer satisfaction and drive organizational success.
Work History
Customer Service Representative
10 Months- Assist customers with account opening and bank account maintenance in a traditional banking model.
- Educate clients and teammates on bank products and services to support informed decision-making.
- Assist with processing customer transactions accurately using Jack Henry systems.
Customer Service Representative
1 Year- Assist customers with order placement, checking delivery status, and enforcing return policies.
- Experience collaborating in fulfillment department, marketing, furniture ordering, and developing quotes.
- Fulfill custom product orders accurately and in a timely manner.
Target Security Specialist
2 Years 1 Month- Detect and deter shoplifting and address disruptive behaviors.
- Write detailed incident reports and analyze theft trends to identify areas with shortage
- Assist in apprehensions and building strong relationship with local law enforcement agencies.
- Recovered approximately $14,000 in merchandise across multiple store locations
Fulfillment Expert
9 Months- Accurately pick and pack orders under a strict time limit
- Assist guests with finding items and understanding store policy
- Assist overnight team with unloading shipments quickly and efficiently
Education
Bachelor of Science - Criminal Justice
Skills
Customer Service and Relations
Complaint Handling and De-escalation
Report Writing and Data Entry
Transaction Processing
Accomplishments
National Lead4Change Challenge Award Recipient - 2021
Timeline
Customer Service Representative
Bank of Bird-in-Hand
11.2025 - CurrentRead More
Customer Service Representative
Office Service Company
11.2024 - 11.2025Read More
Target Security Specialist
Target
09.2022 - 10.2024Read More
Fulfillment Expert
Target
12.2021 - 09.2022Read More
Kutztown University of Pennsylvania
Bachelor of Science from Criminal Justice
Read More