Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Vargas-Jackman

Retail Sales
Puyallup,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Store Manager

Men's Wearhouse
06.2021 - 01.2024
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager in Training

Mattress Firm
03.2020 - 06.2020
  • Participated in Mattress Firm's Sleep training.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Regional Sales Manager

Destination XL Group Inc.
06.2016 - 11.2020
  • Regional territory included up to 28 stores in 7 states generating annual revenue of $25 million.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing training teams.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Ranked in top 3 in 2017 for conversion, online sales, rewards, and alterations.
  • Held weekly meetings with Manager's.
  • Ranked#2 in the company for donations supporting St. Jude Children's Hospital raising over $750,000.

Area Manager

Destination XL Group Inc.
06.2015 - 06.2016
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Measured and consulted for (4) stores in our region.
  • Trained and developed managers to meet KPI's in sales,and payroll

Store Manager

Casual Male XL
09.2008 - 06.2015
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Merchandised according to floor plans, keeping a neat, clean, and organized store.

Store Manager

Limited Brands Inc.
01.2005 - 01.2008
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Pacific Sunwear Of California Inc
01.1998 - 01.2005
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Supported 7 consecutive years of positive comp growth.
  • Hired and trained teams

Education

FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA

Skills

Customer Service Management

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Timeline

Store Manager

Men's Wearhouse
06.2021 - 01.2024

Store Manager in Training

Mattress Firm
03.2020 - 06.2020

Regional Sales Manager

Destination XL Group Inc.
06.2016 - 11.2020

Area Manager

Destination XL Group Inc.
06.2015 - 06.2016

Store Manager

Casual Male XL
09.2008 - 06.2015

Store Manager

Limited Brands Inc.
01.2005 - 01.2008

Store Manager

Pacific Sunwear Of California Inc
01.1998 - 01.2005

FIDM/Fashion Institute of Design & Merchandising
Brooke Vargas-JackmanRetail Sales