BROOKE VILLALOBOS
San Marcos,CA
Summary
Client-focused and reliable Inside Sales Manager with 9+ years experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
18
18
years of professional experience
Work History
INSIDE SALES MANAGER
MJB Wood Group
CARLSBAD, CA
07.2016 - 01.2026
- Managed over $60,000,000 in annual sales revenue
- Generate purchase orders for largest importer of plywood in the United States which requires knowledge of material type/origin, vessel arrival, port selection, & freight
- Track orders from PO generation to order fulfillment with port & freight carrier to final delivery & invoicing
- Process incoming vessel arrivals, involving communication with Purchasing, Operations, Sales & Accounting departments
- Worked directly with customers daily to obtain more sales and provide positive customer service
- Compose sales & inventory analysis projection
- Liaised with clients via email, phone or in person to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Managed key account relationships, ensuring high levels of customer satisfaction and loyalty.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Updated accounts and maintained long-term relationships with clients.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
BARTENDER/SERVER
CARMEL MOUNTAIN RANCH COUNTRY CLUB
SAN DIEGO, CA
01.2013 - 08.2016
- Provided bar patrons with superior service and enjoyable, memorable experience at Mountain Range Country Club
- Executed work schedules of all bartenders and cocktail servers as well as training for all new hires
- Met Key Performance goals through collaboration with vendors, brand management & employee training
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
CLERICAL ADMINISTRATOR
BASELINE ELECTRICAL AND PROPERTY SERVICES INC
ESCONDIDO, CA
01.2008 - 01.2016
- Supervised administrative, sales, and customer service departments to ensure adherence to quality standards, deadlines, and proper procedures
- Directed calls on multi line phone system, scheduled meetings and appointments
- Provided exceptional customer service, greeted clients & answered general inquiries
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
BACHELORS OF ARTS - SOCIOLOGY
CALIFORNIA STATE UNIVERSITY SAN MARCOS
SAN MARCOS, CA05.2016
ARTS - undefined
PALOMAR COLLEGE, ASSOCIATES
SAN MARCOS, CA2015
Skills
- Account Management
- Microsoft Office Suite- Outlook, Excel, Word
- Professional and friendly phone etiquette
- Time Management Specialist
- Strong interpersonal skills
- Dependable and adaptable
- Organizational Guru
- Customer Complaint Resolution
Timeline
INSIDE SALES MANAGER
MJB Wood Group
07.2016 - 01.2026
BARTENDER/SERVER
CARMEL MOUNTAIN RANCH COUNTRY CLUB
01.2013 - 08.2016
CLERICAL ADMINISTRATOR
BASELINE ELECTRICAL AND PROPERTY SERVICES INC
01.2008 - 01.2016
ARTS - undefined
PALOMAR COLLEGE, ASSOCIATES
BACHELORS OF ARTS - SOCIOLOGY
CALIFORNIA STATE UNIVERSITY SAN MARCOS