Brooke Voyles
Dalton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
Work History
Lead Teacher
Precious Possessions
Dalton, GA
08.2024 - Current
- Developed engaging lesson plans to enhance student learning and participation.
- Supervised classroom activities to ensure a safe and productive environment.
- Collaborated with parents to support student academic and emotional needs.
- Conducted assessments to evaluate student progress and adjust instruction methods.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Remained calm and patient in student interactions to support individual growth and development.
- Led students through safety procedures for fire drills.
Shift Leader
Dunkin
Dalton, GA
09.2018 - 07.2021
- Monitored employee performance to ensure compliance with company policies and procedures.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored inventory levels and ordered supplies as needed.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Receptionist
H&R Block
Dalton, GA
02.2016 - 02.2018
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
High School Diploma -
Penn Foster
01-2017
Skills
- Customer Service Management
- Production Reporting
- Operations Support
- Production Scheduling
- Motivational Leadership
- CPR Certified
- Creative Problem-Solving
- Positive Attitude
- Decision-making capabilities
- Professional Appearance
- Strong verbal and written communication
- Problem-Solving
- Team Collaboration and Leadership
Timeline
Lead Teacher
Precious Possessions
08.2024 - Current
Shift Leader
Dunkin
09.2018 - 07.2021
Receptionist
H&R Block
02.2016 - 02.2018
High School Diploma -
Penn Foster