Brooke Wilburn
Troutville,VA
Summary
Skilled office administrator with a proven track record in enhancing customer experiences and optimizing operations at the Dermatology Practice of Roanoke. Expertise in communication and multitasking led to improved interdepartmental collaboration, significantly boosting efficiency while maintaining meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Receptionist/Secretary
Dermatology Practice of Roanoke
Roanoke , Virginia
08.2020 - 09.2024
- Opened office, organized front desk, and prepared waiting room by 7:30 am.
- Greet the patient in a professional manner, collect insurance information, and scan insurance cards into the patient file before checking them in to be seen by the doctor.
- Managed payment collections including co-pays and past due amounts.
- Managed and sorted phone messages to ensure proper handling.
- Handled phone inquiries efficiently from all categories of callers including medical facilities.
- Reminded scheduled patients of their appointments with an option to cancel within 24 hours.
- Ensured accurate timing for patient visits.
- Bridged communication gaps between various departments and the doctor for improved efficiency.
- Communicated and upheld office policies regarding missed appointments.
- Delivered necessary payment documentation for insurance and HSA filings.
- Completed diverse administrative responsibilities delegated by management.
Server/Bartender/Host
Wall Street Tavern
Roanoke , VA
06.2015 - 03.2020
- Experience dealing with a high pace environment that requires long hours
- Able to multi task proficiently
- Provided excellent customer service to ensure satisfaction
- Ability to work under high amounts of pressure
- Confident in ability to do basic math and keep records
- Proficient in the ability to open and run the restaurant solo in the slow season
Server, Bartending Retail
Ballast Point Brewing
05.2017 - 09.2017
- Learned how to sell to the customer’s needs
- Efficient in listing merchandise in the computer system and applying discount codes
- Ability to keep track of large amounts of people and ensuring their upmost satisfaction
- Thrive under the essence of teamwork
Server
Lew’s Restaurant
01.2012 - 12.2015
- Responsible for serving food and beverages in family owned restaurant with efficiency and in a courteous manner
- Carry out all duties in accordance with tasks given by supervisor and maintain cleanliness
Sales Associate
Plow and Hearth
10.2011 - 12.2011
- Hired for seasonal help to assist the store manager to ensure the highest level of customer experience
- Responsible for conducting customer transactions through the point of sale system and developing product expertise to help assist customers during the holiday season
Education
General studies -
virginia western community college
05.2011
Highschool diploma -
lord botetourt high school
06.2010
Esthetics
Belle Sante School of Esthetics
Roanoke, Virginia Skills
- Customer Service
- Communication
- Attention to Detail
- Multitasking
- Dependability
- Documentation and reporting
- Scheduling
- Clerical support
- Office administration
- Administrative support
- Security awareness
- Customer and client relations
- Multi-line telephone systems
- Data inputting
- Multi-line telephone skills
- Organization skills
- Mail handling
- Calendar management
- Information protection
- Phone etiquette
- Customer/Client relations
- Data entry
- Call redirection
- Multitasking and prioritization
- Telephone skills
- Verbal and written communication
- Appointment scheduling
Activities
- One of my most proud accomplishments is being on a competition cheerleading team for seven years. With practice seven days a week and the skills I learned daily it allowed me to use them to teach gymnastics to kids.
- In my spare time I enjoy painting, researching artists and their different art techniques in hopes of growing in my own personal style.
- I also enjoy helping our environment by recycling and going green for our earth.
Timeline
Receptionist/Secretary
Dermatology Practice of Roanoke
08.2020 - 09.2024
Server, Bartending Retail
Ballast Point Brewing
05.2017 - 09.2017
Server/Bartender/Host
Wall Street Tavern
06.2015 - 03.2020
Server
Lew’s Restaurant
01.2012 - 12.2015
Sales Associate
Plow and Hearth
10.2011 - 12.2011
General studies -
virginia western community college
Highschool diploma -
lord botetourt high school
Esthetics
Belle Sante School of Esthetics
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