Rachel Epner
Akron,OH
Summary
Dynamic administrative professional with extensive experience at Summit County Engineer, excelling in call management and customer service. Proven ability to generate detailed reports and maintain accurate records, enhancing office efficiency. Adept at problem-solving and fostering positive visitor relations, ensuring seamless operations in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Receptionist/Secretary
Summit County Engineer
Akron, USA
06.2018 - Current
- Check call off message line, notify/forward message to supervisor, add employee call off to Public Service & Engineer Sign Out calendar
- Check automated system, send to appropriate personnel, create work order as needed
- Transfer incoming calls to proper department
- Compile reports for township activity log
- Enter Service department into Time Tracker database
- Track mileage logs for County vehicles, acquire reports from police for billing
CSR, Reception, Billing, Imaging
Kenan Advantage Group
06.2014 - 06.2018
- Answer and direct calls to the proper department, greet visitors and direct them to the proper meeting area
- Execute multiple clerical roles; reception, invoicing, creating reports, drafting letters
- Scanning and indexing images for billing
CSR
Glass Surface Systems
01.2011 - 06.2014
- Handling sales orders, invoices, and purchase orders; balancing receipts, assisting customers; back up for purchasing; data entry; packaging of specialty products; bank deposits
Factory
Koki Laboratories
01.2010 - 01.2011
- Line leader for a private manufacturer of automotive chemicals: Versatile, working in multiple production and machine operation procedures, as well as accurate administration of related paperwork
Customer Service
Christy’s Place
06.2009 - 05.2010
- Provided customer service both personally and by phone; prepared orders in a fast paced environment; accurately handled and balanced funds
Customer Service
Roadhouse
02.2008 - 06.2009
- Provided customer service both personally and by phone; prepared orders in a fast paced environment; accurately handled and balanced funds
Administrative Assistant
Sun Valley Auto
03.2005 - 01.2008
- Administrative and documentation duties including data entry, and processing claims and estimates
- Managed cases and referrals for individuals in need of insurance support and claims assistance; including client follow-up in person and via phones
Education
Associates Degree -
Ohio College of Massotherapy
03.2003
High School Graduate - Diploma -
Springfield High School
06.1996
Skills
- Call management
- Data entry
- Report generation
- Customer service
- Calendar management
- Office administration
- Attention to detail
- Problem solving
- Records maintenance
- Visitor and customer relations
- Microsoft office
Timeline
Receptionist/Secretary
Summit County Engineer
06.2018 - Current
CSR, Reception, Billing, Imaging
Kenan Advantage Group
06.2014 - 06.2018
CSR
Glass Surface Systems
01.2011 - 06.2014
Factory
Koki Laboratories
01.2010 - 01.2011
Customer Service
Christy’s Place
06.2009 - 05.2010
Customer Service
Roadhouse
02.2008 - 06.2009
Administrative Assistant
Sun Valley Auto
03.2005 - 01.2008
Associates Degree -
Ohio College of Massotherapy
High School Graduate - Diploma -
Springfield High School
Similar Profiles
John SpencerJohn Spencer
Assistant Superintendent at Logan County EngineerAssistant Superintendent at Logan County Engineer
Maria J. DiggsMaria J. Diggs
Fiscal Officer at Trumbull County EngineerFiscal Officer at Trumbull County Engineer
Cooper ShockeyCooper Shockey
Bridge Department Crew Member at Montgomery county EngineerBridge Department Crew Member at Montgomery county Engineer
Hayley PragerHayley Prager
Lead Merchandising Associate at KohlsLead Merchandising Associate at Kohls
Shiann TregoShiann Trego
Substance Abuse Counselor at Townhall IISubstance Abuse Counselor at Townhall II