Brooke Willborn
Lafayette,LA
Summary
Hardworking employee who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
Work History
Patient Access Representative- Birth Certificates
Ochsner Lafayette General Medical Center
10.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Coordinated with various departments to support cross-functional needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Volunteer Coordinator and Social Media Coordinator
Foster The Love LA
04.2021 - Current
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
Student Worker Receptionist
Student Health Services
08.2021 - 05.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Bachelor of Science - Health Service Administration
University of Louisiana At Lafayette
Lafayette, LA12.2024
High School Diploma -
Langham Creek High School
Houston, TX05.2019
Skills
- Program Leadership
- Patient Reception
- Prioritization
- Patient Appointment Management
- Reception Desk Management
- Volunteer Coordination
Timeline
Patient Access Representative- Birth Certificates
Ochsner Lafayette General Medical Center
10.2023 - Current
Student Worker Receptionist
Student Health Services
08.2021 - 05.2023
Volunteer Coordinator and Social Media Coordinator
Foster The Love LA
04.2021 - Current
Bachelor of Science - Health Service Administration
University of Louisiana At Lafayette
High School Diploma -
Langham Creek High School
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