Brooke Williams
CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Community Health Worker- Intern
Renewing Hope Family Counseling Center
08.2023 - 04.2024
- Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement.
- Advocate for underserved individuals or communities to receive services and resources to address health needs.
- Provide intakes while implementing motivational interviewing.
- Implement evidence-based interventions such as cognitive behavior therapy and strengths-based approaches.
- Manage an assigned caseload of clients.
- Maintain HIPPA compliance at all times.
- Record client care management information in the EMR and other software no later than 24 hours after client contact.
- Network and collaborate in community outreach for mental health mobile units.
Customer Service Representative
Starcrest
01.2020 - 09.2022
- Answered phones while utilizing excellent customer service skills.
- Processed orders, forms, and application requests.
- Obtained and evaluated all relevant information to handle inquiries and complaints.
- Verified customer and account data by reviewing, correcting, or re-entering data.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Processed payments
Childcare Assistant
Williams Family Childcare
08.2012 - 08.2020
- Provided appropriate developmental care to infants, toddlers, preschoolers, school-aged children, and adolescents, including appropriate communication techniques and play.
- Helped engage a group of 10 children in various play and learning activities at the center.
- Assisted in planning and evaluating childcare curriculum and environment to ensure that it is visually appealing, intellectually stimulating, and child-centered - meeting the developmental needs of all children.
- Maintained records, reports, and/or information regarding the child’s attendance, behavior, development, interactions, illnesses, injuries, and other medical attention.
- Regularly sanitize toys, play areas, and work surfaces to promote a safe and healthy environment.
Education
Master of Social Work (MSW) -
California Baptist University
Riverside, CA04.2026
Bachelor of Social Work (BSW) -
California Baptist University
Riverside, CA04.2024
Skills
- Excellent written and oral communication skills
- Adaptability and Flexibility
- Work Planning and Organization
- Timely documentation
- Well-versed in critical thinking and problem-solving
- Engages in active and reflective listening
- Computer skills: Microsoft Word and Excel efficient
Timeline
Community Health Worker- Intern
Renewing Hope Family Counseling Center
08.2023 - 04.2024
Customer Service Representative
Starcrest
01.2020 - 09.2022
Childcare Assistant
Williams Family Childcare
08.2012 - 08.2020
Master of Social Work (MSW) -
California Baptist University
Bachelor of Social Work (BSW) -
California Baptist University
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