Brooke Willier
San Diego,CA
Summary
Dean's list business student who has experience in the food industry, business, marketing, and social media. I prioritize customer experience by being approachable and positive minded. I am receptive to direction and criticism but also take the lead in directing and coordinating others.
Overview
4
4
years of professional experience
Work History
Server
Lord Flecther's Old Lake Lodge (Seasonal)
06.2022 - Current
- Greeted customers and engaged in conversation to create a positive environment
- Anticipated costumer needs to ensure positive experience in a fast-paced environment with 6-8 tables at a time
- Pitched specials and up sold food and drinks to maximize tips
- Balanced taking care of costumers while keeping server stations clean and restocked
- Worked with management and costumers to solve conflict when necessary
Food Runner
Lord Fletcher's Old Lake Lodge (Seasonal)
04.2020 - 08.2021
- Engaged with guests in a positive way to further their customer experience
- Communicated with chefs and servers to put together and deliver orders to costumers accurately
- Trained 5 new employees to expedite and run food with strategies to ensure minimal errors
- Helped with food preparation in kitchen before and during restaurant hours
Personal Assistant to the Owner
First Choice Exteriors
10.2020 - Current
- Transferred and updated statistical data from contracts into MS Excel to monitor company activity
- Networked through social media and produced Instagram advertisements that helped 5 homeowners through an insurance claim process that got them a roof replacement
- Made referrals for future inspection through conversations about potential hail damage and storm restoration
- Designed company apparel for sales employees
Education
BBA - Business Communications
San Diego State University
San Diego, CA05.2025
Skills
- Collaborated with brands on social media to produce content and analyze target markets to maximize reach and generate sales
- Have accumulated 57k followers across social media platforms
Timeline
Server
Lord Flecther's Old Lake Lodge (Seasonal)
06.2022 - Current
Personal Assistant to the Owner
First Choice Exteriors
10.2020 - Current
Food Runner
Lord Fletcher's Old Lake Lodge (Seasonal)
04.2020 - 08.2021
BBA - Business Communications
San Diego State University
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