Brooke Wolfe
Coconut Creek,FL
Summary
Organized and dedicated team player with customer service, time management, and exceptional communication and collaborative skills in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Total Health Systems
01.2024 - Current
- Created fitness calendars for the classes attended by residents of 55 and over communities.
- I communicated with various healthcare facilities to coordinate a health fair event.
- Followed up via email and telephone confirming attendance at health fair.
- Prepared invoicing for the communities referenced above.
- Took the necessary steps to assure that all email communications were answered in a timely manner.
Target Team Member
Target
04.2020 - Current
- My position at Target is a Target team member.
- I work the register, handle returns, exchanges, and answer phone calls at guest services handling any questions or concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw flow of customers and the checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Checked personal identifications during alcohol and tobacco sales.
College Internship
Ibotb Hospitality Group
02.2024 - 04.2024
- Worked alongside Director of Marketing and Sales.
- Exceeded my internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Created content for social media such as, Instagram and TikTok and succeeded in posting prior to deadline.
- Coming up with captions for the posts on social media.
- Communicated with the Director to make sure the content is appropriate and meets their expectations.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Sorted, organized, and maintained files.
- Took videos of the events and edited them, adding music that was approved by the director.
Seasonal Sales Associate
Francesca's
11.2018 - 01.2019
- I was an involved employee at Francesca's. I arrived before my scheduled time and offered to cover other employees when necessary.
- I enjoy working with people and providing excellent customer service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Communication Studies
Florida Atlantic University
Boca Raton, FL12.2024
Minor - Studio Arts
Florida Atlantic University
Boca Raton, FL12.2024
Associate in Arts (AA) - Business Marketing
Broward College
Coconut Creek, FL08.2022
Skills
- Customer Service
- Content creation
- Time Management
- Problem-Solving
- Project Support
- Administrative tasks
- Multitasking and Organization
- Creativity and Innovation
- Teamwork and Collaboration
- Market Analysis
- Social media expertise
Timeline
College Internship
Ibotb Hospitality Group
02.2024 - 04.2024
Administrative Assistant
Total Health Systems
01.2024 - Current
Target Team Member
Target
04.2020 - Current
Seasonal Sales Associate
Francesca's
11.2018 - 01.2019
Bachelor of Science - Communication Studies
Florida Atlantic University
Minor - Studio Arts
Florida Atlantic University
Associate in Arts (AA) - Business Marketing
Broward College
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