Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Brooke Ziade

San Diego,CA

Summary

Dynamic and personable server with a proven track record of delivering exceptional customer service in fast-paced restaurant environments. Adept at building rapport with guests and ensuring their dining experience exceeds expectations. Possessing a keen eye for detail and a passion for hospitality, I am committed to enhancing the reputation and success of any establishment. Eager to contribute my skills and enthusiasm to a forward-thinking company where I can continue to develop and thrive within the service industry.

Overview

2
2
years of professional experience

Work History

Reservation Host

Venetian Pool
Las Vegas, NV
12.2023 - Current
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Restocked supplies of condiments, beverages and other items as needed.

Beach Rental Server

Beach Shack
Cocoa Beach, FL
01.2022 - 01.2023
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Education

High School Diploma -

Melbourne High School
Melbourne, FL
05-2021

Skills

  • Reservations Management
  • Telephone Reception
  • Team Collaboration
  • Server Support
  • Guest Relations
  • Detail Oriented
  • Customer Service
  • Table Vacancy Management
  • Front of House Organization
  • Strong Interpersonal Skills
  • Excellent Communication
  • Relationship Building
  • Multiple Priorities Management
  • Food Running
  • Order Management
  • Cash Handling
  • Attention to Detail
  • Communication
  • Flexible and Adaptable
  • Team Management
  • Supervision and Leadership
  • Multitasking

Affiliations

I prioritize self-development and staying active. Whether it's through audio books, volunteering, or pursuing hobbies like meeting new people or trying new things, I'm committed to continuous growth and maintaining a healthy lifestyle and to grow with other individuals.

Accomplishments

  • Promoted to manager role in the Beach Shack

References

References available upon request.

Timeline

Reservation Host

Venetian Pool
12.2023 - Current

Beach Rental Server

Beach Shack
01.2022 - 01.2023

High School Diploma -

Melbourne High School

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Brooke Ziade