Leah Schelper
Fort Worth,TX
Summary
Accomplished Reservation Manager at Uhaul Moving And Storage, adept in reservations management and customer satisfaction. Leveraged problem-solving abilities to enhance client experiences, boosting repeat business by 20%. Demonstrated effective communication and adaptability, ensuring seamless operations and positive guest interactions. Proven track record in upselling and cost planning, driving revenue growth and customer loyalty.
Experienced with coordinating and managing reservation systems to ensure seamless operations. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of team leadership and process optimization to drive efficiency and success.
Overview
3
3
years of professional experience
Work History
Reservation Manager
Uhaul Moving And Storage
12.2022 - Current
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Education
Some College (No Degree) - Business
Tarrant County College
Fort Worth, TX06-2005
Skills
- Customer service
- Time management
- Customer satisfaction
- Reservations management
- Telephone reservations
- Phone etiquette
- Customer reservations
- Sales
- Positive attitude
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Reservation Manager
Uhaul Moving And Storage
12.2022 - Current
Some College (No Degree) - Business
Tarrant County College
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