Brooke Betancur
Winchester,KY
Summary
A functioning, critical-thinking individual with a talent for reading, communicating, and creatively connecting with people of all backgrounds. Possessing an innate ability to relate with people while keeping professional boundaries and following procedures to the letter. Knowledgeable in sales, physical fitness, healthy living, and Self-defense. Customer Service Interpersonal skills Multi-tasking Organization Working in high-pressure situations that require critical thinking Knowledgeable about HIPPA Safety and disease prevention Working knowledge of computers able to grasp concepts of new systems easily
Overview
11
11
years of professional experience
Work History
Gym Owner
Fifth Element Brazilian Jiu Jitsu
09.2021 - Current
- Oversee business budget planning and administration, accounting functions, purchasing, and handling financial needs.
- Promoted positive customer experience through day-to-day supervision and management of gym facility for over 70 members.
- Consulted with customers to assess needs and propose optimal solutions. Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales
- Educated club members about the relationship between nutrition and fitness. Developed organization systems for personal fitness plans, records, and contracts
- Practices Brazilian Jiu-jitsu
- Trains and leads Kids and Teen classes.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment
Owner
Busy Bee Innovations
06.2016 - 01.2024
- Monitor supply levels and identify cost-effective materials to reduce project expenses for projects between $2000 and $80,000.
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with customers to understand needs and provide excellent service.
- Hands-on painting, murals, and handyman projects and renovations.
Club Sales Representative
FFC Fitness
03.2018 - 07.2018
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Conferred with customers about concerns with gym or services to resolve problems and drive sales.
- Contacted potential customers to capitalize on sales opportunities.
- Made and received up to 100 calls per day.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information Learned proprietary computer programs for health club.
Tavern Bartender/Assistant Manager
Weeds
05.2013 - 12.2017
- Customer Service for all backgrounds of guests
- Heavy cash handling and organization of payments
- High-pressure environment
- Trained new bartenders
- Set schedules
- Inventory and loss prevention
Volunteer
Moksha Yoga Center
03.2015 - 08.2016
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped program leadership with planning and fundraising responsibilities.
- Maintained clean facilities to better serve program needs.
- Assisted with special events and programs.
Park Intern
Grove Lincoln
10.2015 - 12.2015
- Responsible for Activities of Daily living for Residents
- Listened and Responded to patients needs and issues
- Communicated clearly with Nursing Staff
- Performed all 21 skills daily
Education
AA - General Studies
City Colleges of Chicago Malcolm X, Colleges of Chicago
Chicago, IL2019
Malcolm X Certified Nursing Assistant course Competency test completed - Health Patient Care Tech
Malcolm X College
Chicago, IL12.2017
Malcolm X Patient Care Tech Training Completed -
City Colleges of Chicago
Chicago, IL12.2017
E-4 - Heavy Equipment Operation
U.S. Army
Scofield Barracks, HI08.1997
Skills
- Equipment procurement
- Business Management
- Performance Tracking
- Facility Maintenance
- Health and safety
- Issue Resolution
- Relationship Building
Timeline
Gym Owner
Fifth Element Brazilian Jiu Jitsu
09.2021 - Current
Club Sales Representative
FFC Fitness
03.2018 - 07.2018
Owner
Busy Bee Innovations
06.2016 - 01.2024
Park Intern
Grove Lincoln
10.2015 - 12.2015
Volunteer
Moksha Yoga Center
03.2015 - 08.2016
Tavern Bartender/Assistant Manager
Weeds
05.2013 - 12.2017
AA - General Studies
City Colleges of Chicago Malcolm X, Colleges of Chicago
Malcolm X Certified Nursing Assistant course Competency test completed - Health Patient Care Tech
Malcolm X College
Malcolm X Patient Care Tech Training Completed -
City Colleges of Chicago
E-4 - Heavy Equipment Operation
U.S. Army
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