Brookelin Mahaffey
Pelzer,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in active listening and friendly communication, consistently achieving positive feedback. Licensed in cosmetology, adept at fostering client relationships and improving retention through personalized service and product knowledge.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Serenity Salon and Spa
04.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Associate
PetSmart
10.2020 - 03.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Fed and watered small animals to provide necessary nutrients and keep pets healthy.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
Cashier
BI-LO
10.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
Greenville, SC06.2021
High School Diploma -
Palmetto High School
Williamston, SC05.2019
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Client Consultations
- Product Knowledge
- Time management skills
- Reliability and punctuality
- Written and verbal communication
Timeline
Cosmetologist
Serenity Salon and Spa
04.2023 - Current
Associate
PetSmart
10.2020 - 03.2021
Cashier
BI-LO
10.2018 - 10.2020
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
High School Diploma -
Palmetto High School
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