Brookelyn Eldridge
Fargo,ND
Summary
Dynamic bartender with a proven track record at Wild Bills, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through engaging interactions and high-quality cocktails. A strong team player, I effectively trained new staff and maintained compliance with health codes, ensuring a clean and organized bar environment.
Overview
6
6
years of professional experience
Work History
Bartender
Wild Bills
Fargo, ND
07.2021 - Current
- Prepared cocktails and beverages according to standard recipes, ensuring consistency in taste and presentation.
- Managed inventory levels, restocking supplies as needed to maintain efficient bar operations.
- Provided exceptional customer service, addressing requests and resolving issues promptly to enhance guest experience.
- Collaborated with team members during peak hours to optimize workflow and minimize wait times for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Assisted in training new staff on bar procedures and customer service protocols to ensure high standards are met.
- Developed seasonal drink specials based on customer preferences, contributing to menu variety and engagement.
- Monitored cash handling procedures during shifts, ensuring accuracy in transactions and accountability at all times.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
DSP
Fraser
Fargo, ND
07.2021 - 10.2022
- Assisted in implementing safety protocols to ensure a secure work environment.
- Learned and operated essential tools and equipment to support daily tasks.
- Collaborated with team members to improve workflow efficiency and productivity.
- Maintained organization of work area, contributing to operational effectiveness.
- Adapted quickly to new responsibilities and changes in operational procedures.
- Participated in training sessions to enhance skill set and job performance.
- Communicated effectively with colleagues to resolve issues and streamline operations.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Shelter Worker
Youthworks
Bismarck, ND
08.2019 - 08.2020
- Coordinated daily activities and schedules for youth in shelter environment.
- Assisted in developing and implementing individualized support plans for residents.
- Monitored safety and well-being of youth, responding to crises effectively.
- Facilitated workshops and group discussions to promote personal development.
- Documented resident progress and incidents accurately for reporting purposes.
- Collaborated with team members to ensure a supportive living atmosphere.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
Education
Associate of Science - Political Science
Minnesota State University, Moorhead, Minnesota
MoorheadSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Team training and development
- Health codes compliance
- Organizational growth
- Excellent judgment
- Courteous
Timeline
Bartender
Wild Bills
07.2021 - Current
DSP
Fraser
07.2021 - 10.2022
Shelter Worker
Youthworks
08.2019 - 08.2020
Associate of Science - Political Science
Minnesota State University, Moorhead, Minnesota