Brooklien Heatley
Appleton,WI
Summary
Energetically leveraged problem-solving and upselling skills at Fox Valley Jewelers, enhancing team success and customer satisfaction. As Assistant Store Manager at Garage Clothing USA, streamlined operations and mentored staff, significantly improving retail productivity. Expert in retail loss prevention and adept in time management, consistently achieving project completion within budget constraints.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Fox Valley Jewelers
Appleton, WI
07.2023 - Current
- Placed special orders or called other stores to find desired items.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Incorporated customer feedback into existing designs or created entirely new ones based on customer requests.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Garage Clothing USA
Appleton, WI
12.2022 - 07.2023
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Machine Operator
Novolex
Shawano, WI
01.2022 - 12.2022
- Adjust machine settings to complete tasks accurately.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Record production information such as quantities produced and materials used on daily logs.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Troubleshoot malfunctions in equipment or processes.
Education
Associate of Business Administration - Business Management
Northeast Wisconsin Technical College
Green Bay, WI05-2021
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Display setup
- Written and oral communication skills
- Hospitality and accommodation
- Problem-solving skills
- Time management
Certification
- Gemological Institute of America (GIA), Applied Jewelry Professional Diploma
- Phi Theta Kappa (PTK) Honor Society Member
References
References available upon request.
Timeline
Sales Associate
Fox Valley Jewelers
07.2023 - Current
Assistant Store Manager
Garage Clothing USA
12.2022 - 07.2023
Machine Operator
Novolex
01.2022 - 12.2022
- Gemological Institute of America (GIA), Applied Jewelry Professional Diploma
- Phi Theta Kappa (PTK) Honor Society Member
Associate of Business Administration - Business Management
Northeast Wisconsin Technical College
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