Brooklyn A Holloman
Buford,GA
Summary
Shift Manager with extensive experience at Culver's Restaurant, excelling in customer service and employee training. Proven ability to resolve escalated issues and enhance team performance through reasonable and effective communication, emphasizing a team building environment, and collaboration. Skilled in cash handling and quick decision-making, fostering a cohesive workplace culture that prioritizes high-quality service. Reliable professional dedicated to ensuring coordination and overall efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
Culver's Restaurant
10.2024 - Current
- Watched over daily operations to ensure efficient service and high-quality food delivery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored team members on operational procedures and customer service standards.
- Led team meetings to foster communication, share feedback, and align goals with business objectives.
Shift Leader
Culver's Restaurant
11.2023 - 10.2024
- Participated in team meetings and provided input on areas of weakness to build the team together.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Trainer
Culver's Restaurant
10.2023 - 10.2024
- Trained new team members on service protocols and food safety standards.
- Ensured consistency throughout the entire workplace.
- Gained knowledge and expertise on our food quality and the preparation of our menu items.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Intern
Precision Injury Care
05.2021 - 08.2021
- Assisted in patient intake processes and documentation management for improved efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems to enhance data integrity.
- Uncluttered old files from back offices efficiently
Education
Bachelor of Arts -
University of North Georgia
Dahlonega, GA05-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Rational problem-solving skills
- Highlight team efforts and fluidity amongst coworkers
- Punctual and reliable
- Delegating work
- Staff training and onboarding
- Documentation and reporting
- Shift checklists
Accomplishments
- Collaborated with team of 6 in the development of Christmas Hoschton Parade 2025.
- Achieved Culver's Halloween Party through effectively helping with marketing ideas and event planning.
- Supervised team of 10 staff members.
Timeline
Shift Manager
Culver's Restaurant
10.2024 - Current
Shift Leader
Culver's Restaurant
11.2023 - 10.2024
Crew Trainer
Culver's Restaurant
10.2023 - 10.2024
Intern
Precision Injury Care
05.2021 - 08.2021
Bachelor of Arts -
University of North Georgia