Brooklyn Campbell
Homer,MI
Summary
I am a young professional with a solid background in customer service. I have developed skills in rapport building, communication and problem-solving. My abilities result in high levels of customer satisfaction. I have the capacity to collaborate effectively with teams and adapt to changing needs. I always deliver results through professional and empathetic service.
Overview
3
3
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics (TQL)
10.2024 - Current
- Handled high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in loyal clients and repeat business.
- Handled inbound and outbound calls effectively, finding satisfactory resolutions for both the client and the company.
- Developed strong product knowledge in order to give recommendations based on individual customer needs.
Shift Manager
Planet Fitness
02.2024 - 10.2024
- Trained new employees to comply with company policies, procedures, and job responsibilities.
- Improved overall team performance by delegating tasks and giving clear instructions.
- Created a positive work environment through open communication and constructive feedback.
- Completed money handling procedures, maintaining accurate records of transactions and preventing fraud.
Appointment Setter
Renewal by Andersen
10.2023 - 02.2024
- Set window appointments for potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to tailor the best products and services.
- Maintained a high level of knowledge about company products and services.
Cashier
Johnny's Markets
01.2022 - 10.2023
- Greeted customers entering the store and responded to all of their needs.
- Operated cash register for cash, check and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise shelves.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean work and store environment.
Education
High school diploma - General Studies
Litchfield High School
Litchfield, MI06.2022
Skills
- Effective leadership
- Customer service
- Telephone etiquette
- Time management
- Attention to detail
- Multitasking Abilities
- Cash handling
- Script memorization
- Positive attitude
Timeline
Logistics Account Executive
Total Quality Logistics (TQL)
10.2024 - Current
Shift Manager
Planet Fitness
02.2024 - 10.2024
Appointment Setter
Renewal by Andersen
10.2023 - 02.2024
Cashier
Johnny's Markets
01.2022 - 10.2023
High school diploma - General Studies
Litchfield High School
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