Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Campbell

Homer,MI

Summary

I am a young professional with a solid background in customer service. I have developed skills in rapport building, communication and problem-solving. My abilities result in high levels of customer satisfaction. I have the capacity to collaborate effectively with teams and adapt to changing needs. I always deliver results through professional and empathetic service.

Overview

3
3
years of professional experience

Work History

Logistics Account Executive

Total Quality Logistics (TQL)
10.2024 - Current
  • Handled high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in loyal clients and repeat business.
  • Handled inbound and outbound calls effectively, finding satisfactory resolutions for both the client and the company.
  • Developed strong product knowledge in order to give recommendations based on individual customer needs.

Shift Manager

Planet Fitness
02.2024 - 10.2024
  • Trained new employees to comply with company policies, procedures, and job responsibilities.
  • Improved overall team performance by delegating tasks and giving clear instructions.
  • Created a positive work environment through open communication and constructive feedback.
  • Completed money handling procedures, maintaining accurate records of transactions and preventing fraud.

Appointment Setter

Renewal by Andersen
10.2023 - 02.2024
  • Set window appointments for potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to tailor the best products and services.
  • Maintained a high level of knowledge about company products and services.

Cashier

Johnny's Markets
01.2022 - 10.2023
  • Greeted customers entering the store and responded to all of their needs.
  • Operated cash register for cash, check and credit card transactions.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise shelves.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean work and store environment.

Education

High school diploma - General Studies

Litchfield High School
Litchfield, MI
06.2022

Skills

  • Effective leadership
  • Customer service
  • Telephone etiquette
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Cash handling
  • Script memorization
  • Positive attitude

Timeline

Logistics Account Executive

Total Quality Logistics (TQL)
10.2024 - Current

Shift Manager

Planet Fitness
02.2024 - 10.2024

Appointment Setter

Renewal by Andersen
10.2023 - 02.2024

Cashier

Johnny's Markets
01.2022 - 10.2023

High school diploma - General Studies

Litchfield High School
Brooklyn Campbell