Brooklyn Coleman
Philadelphia,PA
Summary
Dynamic and friendly Customer Service Professional with 5 years of experience in providing exceptional customer service and administrative support. Proficient in managing multi-line phone systems, scheduling appointments, and greeting guests with professionalism and warmth. Skilled in handling inquiries and resolving issues promptly to ensure client satisfaction. A proactive team player with excellent communication and organizational abilities, dedicated to creating a welcoming atmosphere for all visitors.
Overview
7
7
years of professional experience
Work History
Server
P.F. Chang's Bistro
Plymouth Meeting, PA
07.2017 - Current
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Used multiple resources and tools for evaluating and presenting solutions.
- Identified needs of customers promptly and efficiently.
- Ensured that each guest was assisted courteously, quickly, and efficiently.
- Maintained cleanliness and organization of all work areas.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Resolved customer complaints swiftly and professionally when needed.
- Checked in with customers throughout their visit to ensure satisfaction.
Lead Hostess
Redstone American Grill
Plymouth Meeting, PA
08.2020 - 08.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Wissahickon Senior High School
Ambler, PA06.2016
Skills
- Service prioritization
- Planning
- Guest Relations
- Employee Scheduling
- Phone Etiquette
- Reservations Coordination
- Customer Service
Timeline
Lead Hostess
Redstone American Grill
08.2020 - 08.2022
Server
P.F. Chang's Bistro
07.2017 - Current
Wissahickon Senior High School
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