Brooklyn Cooley
Huber Heights,OH
Summary
Dedicated professional with a background in healthcare and customer service, notably at Randall Residence of Tipp City. Excelled in patient care and time management, enhancing patient satisfaction and streamlining service delivery. Demonstrated compassion and attention to detail, significantly improving customer experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
CNA
Randall Residence of Tipp City
10.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Call Representative
Victoria Secret Call Center
08.2017 - 10.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Server
Steak N Shake
05.2015 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree In Nursing -
Sinclair Community College
Dayton, OHGED -
Sinclair Community College
Dayton, OH04.2021
Skills
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
Timeline
CNA
Randall Residence of Tipp City
10.2021 - Current
Call Representative
Victoria Secret Call Center
08.2017 - 10.2021
Server
Steak N Shake
05.2015 - 08.2017
Associate Degree In Nursing -
Sinclair Community College
GED -
Sinclair Community College
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