BROOKLYN CRAIG
Houston,TX
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Externship Medical Assistant
Kelly Wilson OB/GYN
Houston, TX
03.2025 - 05.2025
- Prepping Exam Room For Patients, Taking Vitals, Cleaning Exam Tables and Room
- Managed patient scheduling and maintained accurate medical records for efficient operations.
- Collecting/Processing Blood And Urine Samples
- Assisting Doctor With over 9 successful surgeries
- Trained and mentored junior staff in clinical protocols and best practices for patient interaction.
- Collaborated with healthcare providers to streamline communication and improve care coordination.
- Assisted physicians with patient examinations and medical procedures.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
- Collected and processed laboratory specimens for testing efficiently.
- Coordinated communication between patients and healthcare providers promptly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
Customer Service Cashier,waitress
Denny's Restaurants Franchise Association
Houston, TX
07.2005 - 02.2025
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction.
- Assisted customers with inquiries, providing prompt and knowledgeable support.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented promotional strategies to boost sales and improve customer engagement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with menu inquiries and offered food recommendations to guests.
- Handled customer complaints promptly to ensure satisfaction and loyalty.
- Monitored dining area cleanliness and organized tables for incoming guests.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
KiKi Hospice - Home Healthcare
Houston, TX
01.2018 - 03.2021
- Coordinated home healthcare services, helping patients receive quality care in a comfortable environment following hospitalization or rehabilitation stays.
- Ensured compliance with regulatory guidelines governing home healthcare practice through meticulous attention to detail in documentation processes and quality assurance measures.
- Streamlined daily operations within the home healthcare setting by effectively prioritizing tasks and managing time efficiently.
Education
Associate Of Applied Science Degree - Health Administration
The College of Health Care Professions
Houston, TX 09.2025 - 01.2026
Medical Assistant
The College of Health Care Professions
Houston, TX 08.2024 - 06.2025
Skills
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Time management
- Multitasking and organization
- Patient assessments
- Basic life support
- Phlebotomy techniques
Certification
- BLS, Learning how to resuscitate adults, children and infants, 11/01/24 - 12/01/24
- OSHA, Learning protocols and procedures about safety regulations for employees, customers and patient legal rights when accidents occur, 09/01/24 - 10/01/24
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new equipment operation.
- Reduced turnaround time on lab results by 5%.
Languages
Spanish, Limited Working
Timeline
Associate Of Applied Science Degree - Health Administration
The College of Health Care Professions
09.2025 - 01.2026
Externship Medical Assistant
Kelly Wilson OB/GYN
03.2025 - 05.2025
Medical Assistant
The College of Health Care Professions
08.2024 - 06.2025
KiKi Hospice - Home Healthcare
01.2018 - 03.2021
Customer Service Cashier,waitress
Denny's Restaurants Franchise Association
07.2005 - 02.2025