Brooklyn Ferlita
Student
New Orleans,LA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Head Hostess
Flemings Steakhouse
2023.07 - Current
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Library Student Assistant
University Of New Orleans
2021.09 - 2023.08
- Contributed to the creation of informative subject guides for various academic disciplines, streamlining resource access for students.
- Participated in training sessions to stay current on library policies, procedures, and technologies, continually improving job performance.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
- Processed incoming materials by labeling them appropriately and adding security devices before placing them on shelves for patron use.
- Provided reference assistance to patrons using both print and electronic sources, offering valuable guidance in the research process.
Education
Currently Studying - Psychology
University of New Orleans
New Orleans 2001.05 -
High School Diploma -
Riverdale High School
New Orleans, LA 2001.05 -
Skills
Greeting and seating
undefinedTimeline
Head Hostess
Flemings Steakhouse
2023.07 - Current
Library Student Assistant
University Of New Orleans
2021.09 - 2023.08
Currently Studying - Psychology
University of New Orleans
2001.05 -
High School Diploma -
Riverdale High School
2001.05 -
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