Natalya Prokopenko
Brooklyn,NY
Summary
Dynamic and reliable Head Hostess at Cecchi’s Restaurant, adept at optimizing guest seating and enhancing the dining experience. Demonstrated strong leadership and effective multitasking skills while managing reservations and training staff. Known for creating a warm atmosphere and ensuring seamless communication between guests and the team.
Overview
11
11
years of professional experience
Work History
Head Hostess
Cecchi’s Restaurant
105 W13street, NY NY
10.2023 - Current
- Oversaw guest seating arrangements to optimize flow and enhance dining experience.
- Managed reservation system, ensuring accuracy and efficiency in guest bookings.
- Trained and mentored junior host staff on customer service best practices.
- Coordinated with kitchen and waitstaff to communicate guest needs effectively.
Hostess
Raouls Restaurant
180 Prince Stree,t NY NY
11.2014 - 04.2018
- Greeted and seated guests efficiently, ensuring welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Assisted servers by communicating guest needs and special requests promptly.
- Handled customer inquiries, providing information on menu items and specials.
- Trained new staff on hosting procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Miras University
LazakhstanSkills
Greeting and seating
Reservation management
Table assignment
Strong leadership
Phone etiquette
Effective multitasking
Greeting guests
Positive and professional
Flexible and adaptable
Warm and friendly
Reliable and trustworthy
Languages
Kazakh
Elementary
Russian
Native or Bilingual
Timeline
Head Hostess
Cecchi’s Restaurant
10.2023 - Current
Hostess
Raouls Restaurant
11.2014 - 04.2018
High School Diploma -
Miras University