Hi, I’m
Brooklyn Foster
Knoxville,TN
Summary
Exceptional interpersonal, organational, administration and team building skills. Trained in medical administrative support offering solid foundation in software applications, database management and data entry. Able to work in a fast-paced environment and successful multitasker. Ready to find a place to flourish & grow.
Overview
5
years of professional experience
Work History
Wakefield & Associates
Call Center Customer Service Representative
08.2022 - 01.2023
Job overview
- Incoming Calls &
Outgoing Call - Resolving billing issues
- Contact customer, fax, mail & email bills along with notices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
McDonald’s
Manager
03.2018 - 12.2022
Job overview
- Take customer orders from drive-thru and front counter,
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Conduct a variety of stocking/conducting inventory
- Excelled in every store position and regularly backed up front-line staff.
Education
Bearden High School , Knoxville, TN
High School Diploma
07.2022
University Overview
- Relevant Coursework: Medical therapeutic & Diagnostic of Medicine
Pellissippi State Community College , Knoxville, TN
No Degree from Business Administration And Management
05.2026
Skills
- High-Volume Environments
- Issue Identification
- Excellent customer service skills in fast food/ Call Center Operation
- strong oral, interpersonal & communication skills
- Billing and Payment Processing
- Computer proficiency in windows based in windows based application
Timeline
Call Center Customer Service Representative
Wakefield & Associates
08.2022 - 01.2023
Manager
McDonald’s
03.2018 - 12.2022
Bearden High School
High School Diploma
Pellissippi State Community College
No Degree from Business Administration And Management
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