Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Villatoro

San Antonio,TX

Summary

Polite and experienced in customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

1
1
year of professional experience

Work History

Call Center Customer Service Representative

Southern Painting
05.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Made appointments for contractors in calendars.

Restaurant Hostess

Longhorn Steakhouse
08.2022 - 01.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Liberty University
Lynchburg, VA
12.2023

Skills

  • Call Center Operations
  • Good Listening Skills
  • Customer Support
  • High-Volume Environments
  • Purchase Needs Determination
  • Database Management

Languages

Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

Southern Painting
05.2023 - Current

Restaurant Hostess

Longhorn Steakhouse
08.2022 - 01.2023

High School Diploma -

Liberty University

Similar Profiles

CREATE PROFILE
Sarah Villatoro