Brooklyn Gabel
Shelbyville,IN
Summary
I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. I also am a very quick learner and always put the Patient's first.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Advocate
Hancock Regional Hospital
Greenfield, IN
03.2024 - Current
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Provided information regarding medical services, fees, and payment options.
- Developed systems for tracking patient appointment scheduling data.
- Collaborated with other departments to coordinate care plans and schedules.
- Generated reports on patient appointment scheduling metrics.
- Maintained updated records of all scheduled appointments.
- Adjusted schedules as needed due to cancellations or delays.
- Trained new staff members on scheduling processes and protocols.
- Set and confirmed customer appointments.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Scheduler
Peterman Brothers
Greenwood, IN
06.2022 - 03.2024
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Selling HVAC, Plumbing, and Electrical Memberships.
- Taking inbound and outbound calls of at least 68+ calls a day.
- Coordinated with other departments regarding resources needed for specific projects.
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Tracked progress of ongoing projects against previously established milestones.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
Associate
Walmart
Greenwood, IN
01.2020 - 06.2022
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Maintained records of controlled substances and monitored inventory levels.
- Prepared sterile products for intravenous admixture according to established protocols.
- Performed data entry into pharmacy information systems for billing purposes.
- Filled orders for medications from automated dispensing machines.
- Participated in the development of policies and procedures related to drug distribution activities.
- Resolved customer service issues related to order processing or delivery delays.
- Provided guidance on prescription refills when appropriate.
- Assisted pharmacists with administrative tasks including filing, faxing and photocopying.
- Observed pharmacy technicians in the preparation of medications.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
Preschool Teacher
Polly Panda Preschool
Indianapolis, IN
11.2018 - 01.2020
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Facilitated group play activities that encouraged collaboration among students.
- Encouraged critical thinking skills through problem solving activities.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Provided individual attention to each student as needed during class time.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
Education
EMT Certification - Emergency Medical Technician
Central Nine Career Center
Greenwood04-2019
High School Diploma -
Greenfield Central High School
Greenfield, IN05-2018
Certified Clinical Medical Assistant - Medical Assisting
Hancock Regional Hospital
GreenfieldSkills
- CPR Certified
- TB Certified
- Venipuncture and capillary puncture
- Taking vital signs
- Meditech
- UKG
- Fast Learner
- Work Well Under Pressure
- Strong attention to detail
- Electrocardiogram
- Urinalysis
Certification
- American Heart Association - CPR Certification
- American Lung Association - Tuberculosis Placement Certification
- Emergency Medical Technician - Certified
Timeline
Patient Access Advocate
Hancock Regional Hospital
03.2024 - Current
Scheduler
Peterman Brothers
06.2022 - 03.2024
Associate
Walmart
01.2020 - 06.2022
Preschool Teacher
Polly Panda Preschool
11.2018 - 01.2020
EMT Certification - Emergency Medical Technician
Central Nine Career Center
High School Diploma -
Greenfield Central High School
Certified Clinical Medical Assistant - Medical Assisting
Hancock Regional Hospital
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