Brooklyn Garza
Rohnert Park,California
Summary
Proven leader with a track record of enhancing customer satisfaction at Handel's Homemade Ice Cream through expert conflict resolution and employee training. Excelled in cash handling and team leadership, driving service improvements with a focus on results. Demonstrates strong decision-making and communication skills, ensuring operational excellence. Adaptable and enterprising Shift Lead with solid industry background and proven expertise in building and leading successful teams.
Overview
2
2
years of professional experience
Work History
Shift Lead
Handel's Homemade Ice Cream
2022.04 - 2024.08
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05.2028
High School Diploma -
Mission Vista High School
Oceanside, California06.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Technical knowledge
- Positive Attitude
- Cash Handling
- Creative Problem-Solving
- Team Leadership
- Strong verbal and written communication
Timeline
Shift Lead
Handel's Homemade Ice Cream
2022.04 - 2024.08
Bachelor of Arts - Psychology
Sonoma State University
High School Diploma -
Mission Vista High School
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