Brooklyn Haywood
Sanford,NC
Summary
Friendly and reliable waitress offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Security-conscious and customer-focuse with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Reliable waitress offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in waitressing and serving areas and flexible with changing business needs.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Cashier
Marias Famous Pizza And Subs
Liberty, NC
06.2021 - 07.2022
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Created price tags and merchandise signs.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Waitress
Marias Famous Pizza And Subs
Liberty, NC
05.2021 - 06.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
Education
High School Diploma -
Northeast Guilford High School
Mcleansville, NC 03.2019 - 05.2022
High School Diploma -
Providence Grove High School
Climax, NC 01.2018 - 03.2019
Skills
Time management skills
Refunds and exchanges
Product and service sales
Customer assistance
Drawer management
Payment collection
Records Maintenance
Identification checks
Cash Handling
Point-of-sale system operation
Cleaning and sanitizing
Guest inquiries
Stocking and replenishing
Product knowledge
Inventory management
Staff Training
Basic math skills
Written and verbal communication
Money handling
Order taking
Coaching and mentoring
Cash register operation
Cash register systems
ID verification
Store merchandise stocking
Timeline
Cashier
Marias Famous Pizza And Subs
06.2021 - 07.2022
Waitress
Marias Famous Pizza And Subs
05.2021 - 06.2022
High School Diploma -
Northeast Guilford High School
03.2019 - 05.2022
High School Diploma -
Providence Grove High School
01.2018 - 03.2019